Workforce Management Forecaster

Permanent Full Time 

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Reporting to the Manager of Workforce Management (WFM) Forecasting, the Forecaster role will lead forecasting, capacity planning, strategy, and reporting for the Canada Life Health & Dental Claims area. 

The Forecaster will support the H&D Claims Operations leaders by forecasting excess/shortfall staffing capacity, providing variance reporting & analysis, hiring recommendations, and ad hoc analysis required to effectively manage and balance expenses against productivity, quality, and the customer claim experience. They will be a key resource in the annual and monthly forecast/budgeting process to optimize the staffing model, budget, and contribute to H&D Claims transformation initiatives.

What you will do:

• Use our models to forecast Excess/Shortfall Capacity of staff for certain Operations roles, comparing staffing supply with staffing demand
• Forecast claims volumes & workloads, attrition, and shrinkage
• Recommend hiring patterns so that Supply satisfies Demand
• Enhance our forecasts by developing more robust projections of underlying factors like Productivity, Shrinkage, Attrition, Propensity to Claim, Electronic Submission rates, Auto-Adjudication rates, etc.
• Expand model capabilities to refine forecasting to a weekly level (currently monthly)
• Develop new forecast models for roles not yet in our scope
• Work closely with Claims Operations leaders providing critical operational support
• Help management run the business by providing accurate, actionable, and insightful information
• Analyze, develop insights, and recommend improvements that will impact performance

What you will bring:

• University degree in a quantitative or related field of study (such as Actuarial Science, Math, Statistics, Predictive Analytics, Computational Finance or Engineering) or equivalent work experience
• Experience in data analysis, business process modelling, statistical modelling, or forecasting
• Workforce management experience (claims, contact centre, etc.) considered an asset
• Strong proficiency in Microsoft Excel
• Experience with Microsoft Power Platform considered an asset (Power BI, Power Apps, Power Automate, SharePoint)
• Ability to build strong collaborative relationships with business partners
• Strong communication skills and comfort interacting/presenting with all levels of the organization, including a senior audience
• An enthusiastic approach to improving internal processes, and the client experience

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The base salary for this position is between  $70,500.00 - $123,300.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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