Technical Support Assistant

Permanent Full Time 

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The Administrative/Technical Support Assistant plays a key role in supporting various organizational departments by leveraging strong attention to detail, organizational abilities, and time management skills. This position is primarily responsible for running operational reports and serves as the System Access Request Coordinator, ensuring timely and accurate processing of access requests. This role contributes to the smooth operation of internal systems and supports cross-functional teams with essential administrative and technical tasks.

What you will do:

• Generate and distribute daily reports for both internal teams and external clients, including deductible summaries, lifetime maximums, purged histories, and insurance carrier histories.
• Provide claims information to legal offices in support of motor vehicle accident cases.
• Schedule and manage automated jobs, including the creation and maintenance of daily job schedulers.
• Reconcile error reports related to PDD (Prescription Drug Data) to ensure data accuracy and compliance.
• Maintain and update files to ensure accurate information is reflected on external documentation generated by the claims payment system.
• Troubleshoot access issues in collaboration with business partners and the Service Management team, ensuring timely resolution and minimal disruption.

What you will bring:

• High school diploma or equivalent education.
• Proficiency in Microsoft Office Suite (e.g., Outlook, Excel, Word).
• Experience with mainframe systems such as BEN, TSO, and TOCS is an asset.
• Excellent organizational and time management skills, with the ability to prioritize and manage multiple deadlines.
• Strong written and oral communication.
• Ability to work independently while effectively setting and managing priorities.
  

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The base salary for this position is between  $34,200.00 - $46,300.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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