Small Group Renewal Analyst

Permanent Full Time 

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Be the subject matter expert for Small Group Renewals and ensure the timely and accurate completion of Selectpac and Small Non- Refund renewals. 

This role requires the Analyst to build a comprehensive renewal for the field to present to advisors and clients. The analyst must be knowledgeable enough to respond to and defend a high volume of renewal inquires that range from detailed renewal calculations, to explaining year over year renewal movements and all other ad-hoc inquires. 

Responsible for the accuracy and timely completion of renewals assigned to them. 

What you will do

1. Renewal Processing:

• Ensure and validate that the appropriate manual rate is produced in ARC for more complex renewals
• Check plan design for accuracy (i.e. rates) 
• Apply judgement to ensure correct plan design has downloaded in system appropriately
• Nonstandard renewals/ Red-flagged renewals – Assess and adjust information in MRIS 
• Consult U/W and/or pricing to gain input on proper pricing factors 
• Review and analyze prior activity from last renewal and make all necessary adjustments in ARC/MRIS based on correspondence and special handling information 
• Evaluate premium and claims experience for reasonableness and accuracy; determine the need for and make any necessary adjustments to premium and claims experience 
• Validate appropriate billed rates history from last renewal 
• Review and validate amendment activity and ensure appropriate amendment factors have been determined
• Confirm, correct and calculate correct pooling level and charge 
• Reach out to necessary parties to collect all enrollment data for self-accounting renewals 
• Reach out to Field and external parties (TPAs) to request census information. Validate reasonability and work with third party to and input information to allow renewal to run 
• Calculate Financial Histories on all renewals 

2. Client Service & Addressing Field Inquiries: 

• Effectively and clearly explains and articulates logic and rationale to support and address escalations about the renewal to Field partners; manage confrontational encounters and partner with Field to find an agreeable way forward 
• Respond to Field inquiries regarding completed and upcoming renewals and make all necessary revisions as required 
• Investigate, document, test, implement and communicate changes to Renewal team and IS team required because of business and system enhancements 
• Review and handle escalated renewal requests, process complex work requiring special handling, including renewal anomalies, amendment factors, and application of retroactive rates 

3. Continuous Improvement: 

• Identify opportunities for process enhancements. Consider gaps and provide complete and thoughtful recommendations for consideration to their leader. 
• Provide support and mentorship to Renewal Assistants or team members; provide direction and guidance as required 

What you will bring 

• Technical skills 
• Analytical and Mathematical skills
• Attention to detail 
• Problem solving skills
• Communication 
• 2-5 years of relevant experience
• Community College Diploma 
• Bilingual French/English is considered an asset
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. 

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The base salary for this position is between  $40,300 - $ 60,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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