Senior Analyst

Permanent Full Time 

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Are you passionate about all things data? Do you find yourself asking “why” a lot?  Then you’re in the right place! The Customer Insights team is looking for an individual whose analytical mind and curious nature can navigate through a variety of data and identify trends and opportunities related to our clients’ claims experience.

As a Senior Analyst, you will use your analytical skills, technical abilities and critical thinking mindset to analyze data, look for trends, and provide insights to help our customers understand their benefit plan experience.  With a focus on continuous improvement, you will refine existing reporting and analyses and look to explore new avenues to support customers in managing their benefit plan impact and costs.

What you will do:

• Be accountable for the delivery of regular and ad-hoc claims reports for Workplace Solutions customers.
• Execute on existing reporting processes to ensure timely and accurate production of claims reporting.
• Refine existing client reporting templates and reporting processes to meet evolving customer needs.
• Use data to tell a story; draw the “so what?” out of the analysis to ensure meaningful insights are delivered to customers.
• Effective communication with a wide range of stakeholders at multiple levels of the business with the ability to make decisions and influence ideas/opinions
• Ongoing support of existing and newly developed models.
• Support and resolution of customer inquiries regarding the Experience and Claims section on GroupNet for Plan Administration.
• Address and resolve direct inquiries from customers, advisors, consulting houses, and account management for Group Health business
• Help foster a data-driven, customer-centric environment
• Keep abreast of emerging trends in business analytics, focused on the use of visualization to improve consumption of insights.
• Develop and maintain an in-depth understanding of Canadian Group Benefits claims trends, changes in regulatory regime and economic conditions.

What you will bring:

• Solution focused – enjoys the challenge of problem solving with strong decision-making skills
• Collaborative mindset to build relationships across functions and the business
• Strong analytical skills with a math aptitude
• Strong technical skills, specifically knowledge and experience with SQL, Azure Databricks, Python, and Power BI.
• Knowledge of analytics and visualization tools including R, Tableau and PowerBI would be considered an asset
• Knowledge of Group Benefits data as well as an understanding of Health, Drug and Disability benefits and trends would be considered an asset
• Well-developed organizational and time management skills with the ability to handle multiple tasks with changing priorities
• Strong oral and written communication skills with the ability to tell a story with data.
• Post-Secondary education with a focus in Math/Statistics/Economics/Computer Science or Business.
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website 

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The base salary for this position is between  $52,800.00 - $97,700.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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