Senior Analyst Customer Insight & Field Support

Permanent Full Time 

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Are you passionate about all things data? Do you find yourself asking “why” a lot?  Then you’re in the right place! The Customer Insights Dedicated Accounts team is looking for an individual whose analytical mind and curious nature can navigate through a variety of data discovery methods to identify trends and opportunities related to our clients’ claims experience.

As a Senior Analyst, you will use your analytical skills, technical abilities, and critical thinking mindset to analyze data, look for trends, and provide insights to help our high-profile dedicated clients understand their benefit plan experience. With a focus on continuous improvement, you will look to build statistical and predictive analyses to support our top dedicated clients in managing their benefit plan impact and costs.  This role is located in Winnipeg, MB.

What you will do 

• Exploration of Client Claims Experience
  • Perform data discovery across various data sources in order to address client inquiries on a regular and ad hoc basis 
  • Address inquiries from dedicated customers and the field for Group Benefit business
• Build Annual Client Experience Trend Studies
  • Calculate, analyze, and display year over year trends in client claims experience.
  • Transform data into insights using best practices in storytelling and data visualization
• Strategic Analytical Development
  • Through data and analytics explore new avenues to further support customer education and decision making to enhance the value provided by Canada Life 
  • Identify areas of opportunity to conduct statistical analyses that will provide clients actionable insights
  • Build predictive claims models to forecast clients claims experience
  • Keep abreast of emerging trends in business analytics, focused on the use of visualization to improve consumption of insights
• Leadership
  • Help foster a data-driven customer centric environment

What you will bring 

• Solution focused – enjoys the challenge of problem solving with strong decision-making skills
• Strong analytical skills with a math aptitude
• Strong oral and written communication skills with the ability to tell a story with data
• Strong technical skills, specifically knowledge and experience with Excel, SQL and MS Access.
• Strong knowledge of analytics and visualization tools including R, Tableau and PowerBI
• Post-Secondary education with a focus in Math/Statistics/Economics/Computer Science
• At least 2 years’ experience in a statistical and/or data science role is an asset
• Knowledge of Group Customer Data as well as an understanding of Health, Drug and Disability benefits and trends would be considered an asset
• Deep knowledge of statistics, predictive modeling, or related field
• Well-developed organizational and time management skills with the ability to handle multiple tasks with changing priorities
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website

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The base salary for this position is between $52,800 - $87,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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