Process Initiative Lead

Permanent Full Time 

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Role Description

The Process Analyst is responsible for delivering the analysis of business problems and solutions design on complex and ambiguous projects that involve both process and technology and are typically strategic in nature with substantial business impact.  They then work with the rest of the project team and business to implement the re-engineered process.

What you will do 

• Drive execution of process re-engineering projects at a strategic level
• Map out current state and future state processes
• Participate in Scrum ceremonies, write User Stories, lead user acceptance testing, and support training & change management
• Facilitate both remote and in-person working sessions with key stakeholders
• Create KPI dashboards
• Recommend re-engineered processes based on data analysis
• Implement new and re-engineered processes in collaboration with the business areas
• Maintain and sustain existing process design, workflow data, and reporting
• Key contributor to Operational Strategy & Enablement initiatives
• Provide analysis and reconciliation support through savings realization period
• Maintain capacity models capable of assessing process impacts
• Work closely with Technology partners, Business partners, and other key stakeholders to support delivery of strategic initiatives
• Core outcomes to include: enhanced customer experience, reduced turn-around time, quality improvements, and cost reductions in line with strategic plan
• Lead your work independently, creating project plans for your activities, and communicating and keeping due dates

What you will bring 

• Skilled at building strong, collaborative relationships at all levels of an organization
• Ability to communicate effectively, coach and support project teams
• High proficiency with Excel, Visio, PowerPoint, and PowerBI to analyze, measure and illustrate and process design improvements.
• Excellent communication skills with experience creating and leading presentations to senior leadership
• Excellent interpersonal skills in order to effectively gather process requirements, obtain approvals, build relationships and provide sufficient influence to achieve success
• Creative problem solver that can break down complex problems into meaningful parts in order to identify and solve for improvement areas
• Ability to analyze complex data to determine appropriate course of action towards the objectives
• Strong execution skills to support robust deployment of improvement and transformation opportunities in a dynamic environment
• Ability to work with a high degree of detail and accuracy in a fast-paced environment
• Strong time management skills with the ability to prioritize competing projects

Qualifications:

• Post-secondary education in business administration or analysis, engineering, computer science, social sciences, etc. or equivalent experience or qualifications
• 5+ years in a process re-engineering or process analyst role
• 3+ years leading analysis on business projects
• Black Belt certification in Lean Six-Sigma
• Certification in Scrum Product Ownership, change management (Prosci), or project management (PMP) would be beneficial
• Financial services/insurance business knowledge is an asset

Hybrid role.

Some travel maybe required.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto or Winnipeg. 

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The base salary for this position is between  $61000 - $114000 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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