Manager - Business Platform Product
Permanent Full Time
-
We are seeking a Manager, Business Platform Product.
As Manager, Business Platform Product for our Contact Centre platforms, you will lead the strategy, execute and continuously improve and delivery solutions across our enterprise. This role bridges business needs and technicaly delivery, ensuring customer-centric, data-informed, and enterprise scalable solutions that drive measurable business outcomes for Canada Life.
What you will do
-
Own the delivery of the product roadmap for platform capabilities, aligning with business goals, customer needs, and technical feasibility.
-
Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.
-
Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria.
-
Champion customer experience: ensure usability, accessibility, and measurable impacts are achieved.
-
Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions.
-
Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery.
-
Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops.
-
Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams.
-
Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders.
-
Measure success through KPIs and business impact, validating decisions with data.
What you will bring
-
Experience in product management and platform strategy and solutions, ideally in SaaS enterprise platforms and applications.
-
Strong business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms.
-
Customer-first mindset with a passion for intuitive, inclusive experiences.
-
Proven ability to lead cross-functional teams and foster collaboration in dynamic environments.
-
Comfort with agile delivery: backlog management, sprint planning, and iterative development.
-
Analytical and problem-solving skills with attention to detail and a focus on outcomes.
-
Excellent communication and storytelling skills for both technical and executive audiences.
-
Experience with enterprise platforms (e.g., Salesforce and AWS ecosystems) and integration considerations.
-
Growth mindset: embraces experimentation, learning, and continuous improvement.
-
Knowledge and experience working with Contact Centre technologies (e.g., AWS Connect, Salesforce) is an asset.
-
The base salary for this position is between $96,200 - $146,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
Winnipeg Manitoba, MB, CA, R3C 1V3 Toronto Ontario, ON, CA, M5T 3M3 London Ontario, ON, CA, N6A 4K1