Director, AI Operations Strategy

Permanent Full Time 

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We are looking for a  Director, AI Operations Strategy, to join the team. 

Role description

We are looking for a Director, AIOps to build and then lead the execution of our AIOps strategy. This role will shape how we detect, prevent, and resolve technology issues at scale. This is a hands-on, senior IC role with enterprise-level influence: you’ll set the vision, create the roadmap, and drive measurable outcomes by partnering across Engineering, Operations, Security, Architecture, and Product teams.

What you will do

• Own the AIOps strategy and roadmap: define the target state, guiding principles, prioritized use cases, and multi-quarter delivery plan.
• Identify and deliver high-value AIOps use cases such as anomaly detection, event correlation/noise reduction, predictive incident prevention, automated remediation, and intelligent triage.
• Establish the data foundation needed for AIOps by partnering to integrate logs, metrics, traces, events, and incident/problem data; define data quality standards and governance.
• Select and standardize the AIOps toolchain and patterns (e.g., observability, ITSM/incident workflows, automation/runbooks, ML/AI components), ensuring integration, security, scalability and economies of scale.
• Operationalize models and automation: design experimentation-to-production practices, monitoring for model/automation effectiveness, and feedback loops that continuously improve outcomes.
• Define success metrics and value realization: establish KPIs (MTTR, incident volume reduction, alert quality, change failure rate, automation success, availability) and report progress to senior stakeholders.
• Drive cross-functional execution: align partners, build relationships with our other segments, remove blockers, manage dependencies, and keep delivery on track through clear governance and communication.
• Embed reliability practices: influence incident/problem management improvements, post-incident learning, service ownership, and operational readiness standards.
• Champion responsible AI and risk management: ensure privacy, security, compliance, and audit readiness for AIOps data and automation.

What you will bring

• Deep experience in IT Operations / SRE / Platform / Production Engineering in large-scale, complex environments.
• Proven track record creating strategy and delivering outcomes across multiple teams and stakeholders
• Strong understanding of observability (logs/metrics/traces), event management, incident/problem/change practices, and service reliability.
• Practical experience applying automation and AI/ML to operations problems (signal-to-noise, correlation, prediction, remediation, copilots/assistants).
• Excellent influence, communication, and executive storytelling skills—able to translate technical complexity into business impact.
• Strong systems thinking: ability to design end-to-end operating models, data flows, and controls.

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The base salary for this position is between $121,200 - $171,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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