Associate Business Operations Specialist

Permanent Full Time 

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We are looking for an Associate Business Operations Specialist.

The Associate Business Operations Specialist position is an exciting role that is important in achieving our vision to become the best provider of disability management solutions. This position allows you to work with many different teams within our Disability organization and larger Workplace Solutions division.  

This position is suited to an individual who has an enthusiasm for investigating, analyzing, and solving problems.

As an Associate Business Operations Specialist, you will be developing and communicating solutions to a variety of teams within Canada Life Workplace Solutions. The solutions and support you provide will be invaluable to our clients.  

This is a Winnipeg-based position.  This role is an excellent training ground for the Business Analyst career stream.

What you will do 

• Handle Inquiries
  • Support disability systems by providing technical and process assistance to field inquiries.
  • Identify recurring problems or trends to increase efficiency within Workplace Solutions / Disability.
• System Support
  • Perform daily system maintenance tasks such as handling system exceptions, security requests, table updates, etc.
  • Perform regular audits to ensure we meet security requirements.
  • Test and provide other support activities for product fixes and product releases.
• Look for opportunities to improve current systems and processes through small projects.
  • Investigate complex issues that may involve both application and process issues.
• Document problems and assist Business Analysts in finding solutions.
• Escalate, investigate cause of, and communicate significant problems on behalf of the organization: e.g., system outages or performance issues.
• Maintain technical and procedural documentation. 

What you will bring 

• Excellent verbal and written communication skills, including clear articulation of problems to both business and technology teams.
• Strong organizational and time management skills with the ability to adapt to fluctuating workloads and shifting priorities.
• Proven customer service skills.
• Solution focused – enjoys the challenge of problem solving. 
• Aptitude for technology – love figuring out how systems and applications work; working knowledge of Workplace Solutions Disability systems is an asset.
• Experience with disability and/or health & dental claim adjudication is an asset.
• Commitment to self-development.
• Proficient user in MS Office (Word, Outlook, Word, PowerPoint) and technical skill with Excel an asset.

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The base salary for this position is between  $43,800 - $65,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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