Junior Administrator

Permanent Full Time 

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The primary purpose of the Junior Administrator role is to manage Selectpac policy terminations and intake.  Selectpac is Canada Life's packaged group insurance solution for small employers.

What you will do 

• Supporting Intake for New Business and Amendments
• Terminating Selectpac policies across multiple systems (PAS, BEN, TELUS/CAIL, WEX, Robotic Process Automation)
• Corresponding with field offices, third party vendors, various business units (as appropriate) to obtain missing information
• Calculate and apply billing adjustments when necessary
• Determining proper course of action on final balances for terminating clients and preparing final correspondence to the client
• Working with our third party collection agency to resolve disputes over final balances.
• Issuing reorders of contracts and booklets to internal and external clients 
• Other tasks as assigned

What you will bring 

• Post-secondary education or a combination of education and experience
• Excellent organizational skills with strong time management skills, along with the ability to handle changing priorities and fluctuating workloads
• Comfortable with frequent keyboarding and maintaining efficient typing speed and accuracy (40 words per minute)
• Excellent verbal and written communication
• Proven customer service skills
• Experience managing change in a positive manner
• Strong working knowledge of MS Teams, Sharepoint, and Excel
• Strong working knowledge of Word, PowerPoint and Access an asset
• Ability to work well independently as well as in a team environment
• Strong analytical and investigation skills an asset
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.  

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The base salary for this position is between $34,900 - $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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