Intake Coordinator Group Disability, Bilingual (French and English)

Permanent Full Time 

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We are looking for a bilingual Intake Coordinator with fluency in English and French as a MUST.

The Intake Coordinator will follow-up with both Plan Sponsors and Plan Members to obtain duly completed documentation, ensure the forms are fully completed and respond to any questions they may have on the claims process in French and in English. They will also ensure the claim is accurately set-up on the system in accordance with the contract and any required group specific special features.

What you will do 

• Review system, claim documents and contract to confirm if eligibility requirements are met.
• Accountable for the outreach call to Plan Sponsors and Plan Members within 24 hours of receipt of initial claim information.
• Responsible to communicate via phone calls/emails to verify any discrepancies, missing or unclear information from either Plan Sponsor or Plan Member.
• Responsible for declination letter to Plan Sponsor and Plan Member accordingly.
• Adjudicate and manage the claim if expected to be for a limited duration (known as Quick Pay claims).
• If claim does not meet eligibility for a Quick Pay claim, transfer the claim to the Disability Case Manager for claim adjudication and management and to DCAs for benefit calculation.
• File documents accordingly.

What you will bring 

• Minimum of one year within a customer service environment.
• Excellent oral and written communication skills in both French and English is a requirement.
• Must be able to understand complex instructions and basic contractual language.
• Knowledge of basic medical terminology.
• Strong typing and data entry skills; proficiency with Microsoft Office programs.
• Demonstrates excellence in phone etiquette and client service.
• Strong and effective organizational and time management skills with the ability to manage multiple priorities.
• Working experience within disability insurance is an asset

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The base salary for this position is between  $37,300.00- $55,900.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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