Group Life Claims Processor, Bilingual (French and English)

Permanent Full Time 

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Life Claims Processors are responsible for the assessment and payment (or decline) of group life insurance claims for an assigned block of business in French and in English. The purpose of this job is to assess straight forward group life insurance claims in an accurate and timely manner, to make payment to the named beneficiary (approved claims) and to provide clear, written communication for declined claims. Care must be taken to ensure all bilingual communication is sensitive to people who are grieving or in emotional shock.

We will know the job is well done based on customer service reports, (turn around target), audit results and observation.

What you will do:

• Independently assess Retired and Dependent Basic Life, Supplemental Life, and Paid Up Certificates to $150,000.00;
• Assess Retired and Dependent Basic Life, Supplemental Life, and Paid Up Certificates in excess of $150,000.00 - subject to review by management or their delegate;
• Handle telephone and email inquiries in French and in English relating to a specific claim or general insurance policy/legal matters (minor beneficiaries, estates, etc);
• May communicate with bereaved francophone and anglophone family members, Group Clients, Lawyers, Physicians and/or Business Development;
• Correspond with bereaved family members, Group Clients, Lawyers, Physicians and/or Business Development to request outstanding claim requirements or communicate claims decisions;
• Claim Payment - calculate interest amount when appropriate, update the life claims tracking system and Life Electronic System, prepare cheque requisition using Prolific (Corporate Cheque writer), complete relevant income tax documentation, prepare payment communication;
• Other duties as assigned.

What you will bring:

• Strong communication skills in English and French is an essential requirement for this position.
• Education/skills acquired at post-secondary level or equivalent e.g. one year Community College certificate;
• More than two years and up to and including four years relatable work experience;
• Communication - states requirements clearly, concisely & logically, but with compassion & empathy as Analysts often communicate with bereaved family members. Understands who to communicate with, when and in what manner (phone, email, letter);
• Customer Service - effectively determines and satisfies customer needs in a timely, accurate, courteous and efficient manner;
• Teamwork - works well as a team member within the department/division. Shares information and fosters cooperation;
• Managing Change - effectively handles the pressures of deadlines & fluctuating work volumes;
• Business Knowledge & Legal Requirements - understands the business requirements of the department. Understands the legal requirements regarding such issues as beneficiary designations and properly applies analytical skill to interpreting laws and contract wording;
• Technical Skills - has the technical skills required to complete tasks. Systems used within department include mainframe applications - PAS/ EAS/ LCW; Word, Paradox (Access) database, Excel, Prolific (cheque writer), and Life Electronic System (LES)

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The base salary for this position is between  $37,300.00- $50,400.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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