Education & Engagement Coordinator, Group Retirement

Permanent Full Time 

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Reporting to the National Manager, Education & Engagement, the Education & Engagement Coordinator plays a critical role in delivering national education experiences that help members understand, engage with, and confidently manage their retirement savings.

This role is responsible for coordinating education intake, supporting national webinars and digital education delivery, and providing operational insights that help improve how we engage members and plan sponsors. The coordinator works independently, applying judgment and organization skills to manage competing priorities while collaborating closely with internal partners across the organization.

What you will do

• Independently manage and triage incoming education and engagement requests for the national Education & Engagement team.
• Apply judgment to prioritize requests, coordinate scheduling, and assign appropriate educator support.
• Coordinate end‑to‑end delivery of Saving for Life webinars, including scheduling, materials preparation, technology checks, and live session support.
• Support the development, maintenance, and accuracy of external‑facing onboarding and education videos.
• Build and maintain operational reports and dashboards to track intake volumes, attendance, and engagement trends.
• Analyze data and provide insights to support planning, resource allocation, and continuous improvement.
• Identify workflow gaps and recommend process improvements to enhance efficiency, consistency, and the member experience.
• Work closely with Educators, Client Relationship Managers, Account Executives, Marketing, Creative Services, and external partners to support national education initiatives.
• Contribute to special projects and team initiatives as required.

What you will bring 

• 2+ years of experience in a coordination, operations, education support, or corporate support role.
• Demonstrated independence and ownership managing national workflows without close supervision.
• Excellent organizational and time‑management skills; comfort navigating multiple priorities and complex schedules.
• High attention to detail and accuracy in content, data, and documentation.
• Strong written and verbal communication skills
• Proficiency with Word, Excel, PowerPoint, Outlook; experience with Microsoft 365 tools (SharePoint, Power BI, Forms, Power Automate) is an asset.
• Collaborative approach with the ability to work effectively across a national, cross‑functional team.
• Knowledge of group retirement or financial services is an asset.
• A customer‑focused mindset and commitment to delivering high‑quality education experiences.

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The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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