Customer Service Specialist, Group Retirement Services - 12 Month Term

Temporary Full Time 

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12-Month Temporary, Full-Time Position

Group Retirement Services (GRS) Administration supports a wide range of group retirement and savings plans, including RRSPs, RPPs, DPSPs, TFSAs, Investment Only, and other non-registered plans. Our team plays an important role in delivering accurate record‑keeping, reporting, and service experiences for GRS customers.

In this role, you will contribute to the day‑to‑day administration of GRS plans by maintaining records, responding to inquiries, and supporting plan members and partners. You’ll build knowledge of the Group Pension Administration System (GPAS) and GRS processes, with training and support provided to help you succeed.

Are you motivated by helping others? Do you enjoy learning new systems, solving problems, and working with a variety of people? This role is well‑suited to someone who values collaboration, accuracy, and customer-focused solutions—whether you bring deep technical experience or are continuing to build it.

What You’ll Do:

• Complete plan and member maintenance in GPAS, including data updates, financial transactions, and reporting
• Respond to inquiries from plan members, advisors, brokers, and internal partners through phone and written channels
• Manage a daily block of business while maintaining service quality and deadlines
• Build positive, professional relationships with plan administrators, advisors, and plan members
• Handle sensitive or complex matters with care, accuracy, and confidentiality

Depending on your assignment within GRS, you may also be responsible for one or more of the following:

• End‑to‑end processing of life events such as death and marriage breakdowns, including information gathering, clear communication, handling exceptions, and arranging payments
• Preparing standard and customized client reports, including Annual Information Returns, and responding to external auditor inquiries
• Supporting daily administration activities such as contribution processing, investment changes, benefit payments, basic reporting, and advisor support

What You Bring:

• Strong analytical and problem‑solving skills, with the ability to follow documented processes and use available tools
• A customer‑focused mindset and a respectful, solutions‑oriented approach
• Clear and inclusive communication skills, both written and verbal
• Strong organizational skills with the ability to prioritize work and manage multiple tasks
• Ability to work independently while also contributing as part of a collaborative team
• Self‑motivation and adaptability in a dynamic, deadline‑driven environment
• Attention to detail and a commitment to producing high‑quality, accurate work
• Comfort using Microsoft Office tools, including Word and Outlook
• Strong Excel skills (e.g., formulas, pivot tables, VLOOKUPs; macros considered an asset)
  
• Reliability Status Security Clearance - this can only be completed with candidates who recieve an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.  

Assets (Nice to Have):

• Knowledge of investment or retirement savings arrangements
• Familiarity with GRS products, processes, or related regulations
• Bilingual proficiency in French and English

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The base salary for this position is between $45,900-$68,800 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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