Customer Data & Payroll Support Administrator

Permanent Full Time 

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The purpose of this role is to put our customer at the center of what we do.  The Customer Data & Payroll Administrator is responsible for the overall daily data management for our customers and to ensure their long-term sustainability and support. 

The role is responsible for ensuring accurate data exchange/management and reporting within expected timelines, effective communication within Canada Life departments, as well as external customer interactions.  This role will combine strong technical and functional problem-solving skills with a keen business sense to deliver top notch client-focused support.

What you will do:

• Living our values of Customer View; Integrity; Partnership; and Communities

• Responsible for data exchange management between Canada Life and external clients
• Work directly with our group customers and their plan members
• Produce and verify monthly premium statements and payrolls feeds for outsourced group customers, in accordance with procedures
• Produce and verify customized monthly premium and/or enrollment reports for outsourced group clients, in accordance with procedures
• Follow procedures for premium collection including arrears and refund processing
• Process scheduled HRIS files for all clients on our Canada Life system
• Make enrollment changes on our Canada Life systems for outsourced clients, e.g. EOI approvals, benefit terminations, coverage changes, salary updates
• Respond to inquiries and requests for information from outsourced clients with respect to eligibility, monthly premium statements and payroll feeds
• Support the Client Benefit Specialist through the implementation of new group clients on our Canada Life systems and through annual re-enrollment
  • Update the system, based on the Statement of Work document
  • Facilitate pre and post annual enrollment activities
• Make all system updates as a result of plan amendments

What you will bring:

• Ability to excel within a Purpose/Vision driven environment
• Aptitude for mathematics is required
• Experience in  Enrollment and Canada Life group systems is considered an asset
• Strong technical skills in Excel, Word
• Well-developed organizational skills including an ability to handle and prioritize multiple tasks, and work to deadlines
• Well developed analytical and problem solving abilities.
• Fluency in both French and English – Written and Oral – would be an asset
• Demonstrated high level of customer service skills
• Excellent verbal and written communication skills
• Ability to work in a team environment as well as independently

Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website Government of Canada.

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The base salary for this position is between $43,800-$65,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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