Claims Processor

Permanent Full Time 

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We are looking for a Claims Processor to join the team!

Role description 

This position is suited to an individual who can work effectively both independently and as part of a team in a fast‑paced, continuously evolving environment. The Drug Services Processor is responsible for assessing various types of drug requests and accurately logging incoming work for the department. This includes reviewing multiple systems (BEN, PAS, Payer Portal, and Tandem) to determine eligibility. Strong time management and organizational skills are essential for success in this role.

What you will do 

• Living our values of Customer View, Integrity, Partnership, and Communities
• Reviewing drug exception requests and completing set‑ups in the Tandem system
• Corresponding by phone and email with Group Offices, Resource Centers, Benefit Payment Offices, and Group Customer Contact Services
• Running and maintaining reports using Excel
• Scanning, logging, and distributing referrals and prior authorizations
• Attending the office at least two days per week 

What you will bring 

• Strong organizational, quality, and time management skills
• Excellent customer service skills
• Ability to deliver high‑quality results with speed and accuracy in a fast‑paced, challenging, and constantly changing environment.
• Excellent analytical, investigative, and problem‑solving skills
• Strong verbal and written communication skills
• Comfort navigating multiple computer systems simultaneously
• Experience using Excel, Word, and other Microsoft Office applications; excellent keyboarding skills (40 wpm)
• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs. 
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.  

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The base salary for this position is between $34,900 - $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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