Business Analyst

Permanent Full Time 

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The Business Analyst plays an important role in advancing our vision to be the best provider of disability management solutions. In this position, you will collaborate with teams across our disability division and the broader organization, gaining valuable exposure to our business operations, processes, and systems.

Working closely with our front-line organization and system partners, you will identify business needs, analyze processes, and contribute to changes that improve how we work. These changes may involve business process improvements or enhancements to our systems.

This role is well suited to someone who enjoys investigating problems, working collaboratively, managing competing priorities, and following issues through to resolution. It provides an excellent opportunity to develop business analysis skills and build expertise in disability operations and supporting technologies.

What you will do:

• Support existing disability systems by providing technical and process assistance in response to inquiries from business operations staff.
• Work with business users and other stakeholders to identify, analyze, and document business needs and requirements.
• Use a variety of methods to gather information, such as interviews, workshops, process reviews, and document analysis.
• Document current and future business processes, system requirements, and proposed changes.
• Analyze the impacts of proposed solutions and help identify potential risks, dependencies, and implementation considerations.
• Investigate quality and efficiency concerns and contribute to the development of practical solutions.
• Work collaboratively with business, technology, and project partners throughout the solution-development lifecycle.
• Prepare findings and recommendations for review by project leads, business partners, and management.
• Develop acceptance-testing approaches, test cases, and test plans.
• Coordinate with business users to complete testing, document results, and help resolve identified issues.
• Contribute to implementation planning, including communication, training, documentation, and readiness activities.
• Develop and deliver training or process guidance to users, as required.
• Create and maintain clear, accurate project and departmental documentation.
• Participate in projects and other initiatives, completing assigned activities and helping the team meet its objectives and deadlines.
• Share knowledge and provide support to colleagues within the team.

What you will bring:

• Post-secondary education in business or a related field. Other educational backgrounds that demonstrate strong analytical and critical-thinking skills will also be considered.
• A solution-focused mindset and an interest in investigating and solving business problems.
• Strong analytical, organizational, and critical-thinking skills.
• Strong written and verbal communication skills.
• The ability to listen to stakeholders, ask effective questions, and translate business needs into clear requirements.
• The ability to work collaboratively with business and technical partners.
• The ability to manage multiple priorities and work toward established deadlines.
• Attention to detail and a commitment to producing accurate, high-quality work.
• A commitment to continuous learning and professional development.
• Experience coaching, training, or assisting other employees.
• Proficiency with Microsoft Word and Excel, along with experience using process-mapping or similar business-analysis tools.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

The following would be considered assets:

• • Experience working as a business analyst or performing comparable analytical work.
  • Experience facilitating discussions or presenting information to groups.
  • Knowledge of group disability, insurance systems, or disability claims processes.
  • Previous disability claims or case-management experience.
  • Experience contributing to system-development, process-improvement, or organizational-change initiatives.
  • Experience developing test cases and supporting business acceptance testing.

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The base salary for this position is between $54,300 - $81,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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