Bilingual Senior In-Force Policy Associate

Permanent Full Time 

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Looking for skilled career individuals to join an innovative organization.  

 Are you a great communicator and have a desire to support others?  Are you fluent in English and French?  Do you have an analytical way of thinking and an attention to detail? 

 We are looking for an energetic, creative and enthusiastic individual to join our team.    

What you will do:

• Provide first rate customer service to policy owners, advisors/brokers, Living Benefits managers, accountants, lawyers, financial institutions and Head Office departments 
• Provide technical /contractual information, and direction by interpreting contractual policy provisions, tax regulations, existing guidelines and system processes 
• Handle requests received by email and over the phone.  
• Consult with senior peers where necessary to develop satisfactory solutions 
• Accurately administer contractual and non-contractual changes  
• When processing changes and quotes, ensure proper authorizations are received, accurate calculations are done, and system records are updated.  
• Maintain a working knowledge and understanding of current, and historical Living Benefits products 
• Provide input to Leader to improve workflow, processes, and procedures 
• Consistently meet or exceed established standards for production and quality 
• Accurately index and triage incoming and completed work into our workflow system 
• Contribute to special assignments or projects in support of department goals 

What you will bring: 

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.
• Self-motivated and enjoy a challenging and demanding workload 
• Demonstrated customer service skills 
• Proven ability to learn and grasp new concepts, with high attention to detail 
• Excellent math and problem solving skills   
• Strong interpersonal skills and the ability to work in a team environment 
• Ability to exercise flexibility, initiative, good judgment and discretion  
• Willingness to actively pursue learning and self-development by participating in corporately offered and industry-related courses 
• Highly organized with excellent time management skills 
• Post-secondary diploma in a related field is an asset 

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The base salary for this position is between $41,100 - $61,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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