Associate Manager, Health Product Delivery

Permanent Full Time 

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We are seeking an Associate Manager, Health Product Delivery, to join our Workplace Benefits and Retirement business. In this role, you will guide the ideation, research and development work for net new group life and health products and services or enhancements to existing products and services. You will work in partnership with various stakeholders, including Business Development, Head Office business partners, Technology teams and third-party providers to bring these products and services to our customers. You will work to deliver new experiences that are designed to support customers’ physical and mental well-being, while ensuring a consistent member experience across platforms.

What you will do 

• Relationship management: Lead and collaborate with internal operational teams, technology teams, vendors/suppliers, and the project team – providing direction to the team, ensuring everyone is contributing, meeting deadlines, solving problems and executing according to plan. Liaise between vendors and internal technical partners. Work with internal stakeholders to identify impacts and develop processes, determine optimal distribution of products/services and champion customer experience on digital platforms.

• Data analysis/synthesis: Compile data from various sources, analyze, and recommend. Will often need to do reporting, projections, testing and provide data support to internal business teams and/or external vendors, as well as senior leaders. Complete business cases that include financial projections, pricing models, ROI assessments and manage the project budget.

• Risk Management: Work with Legal, Compliance, Procurement Services, Privacy, Data Governance, and other teams to identify and address risk and bring forward recommendations to the project team

What you will bring 

• Post-secondary education or equivalent combination of education and work experience

• Creative problem-solving and negotiating skills:
  • Ability to think outside the box when developing new products or services, propose various possible solutions along with their risks/rewards, and ultimately determine the best course of action.

• Technical expertise:
  • Excellent technical skills and knowledge of internal Canada Life Legacy and Digital systems/platforms is an asset.
  • Ability to gather business requirements from stakeholders to develop requirements document.
  • Ability to develop, support and execute testing strategies for new products, services or enhancements.

• Strong interpersonal and communication skills:
  • Ability to communicate with various stakeholders and internal parties with a wide range of oversight to gather requirements, overcome objections, negotiate, explain and persuade.

• Project Management Experience:

• • Ability to lead complex projects by providing guidance to technical partners on user experience components of a product; completing business case documents; identifying, documenting and addressing risk; suggesting pricing models for new products; contributing to distribution and marketing approach for new products; managing a project plan to deliver on time and on budget.

Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Toronto, London, Winnipeg. 

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The base salary for this position is between $80,400 - $130,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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