Associate Manager, Customer Insights

Permanent Full Time 

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Are you passionate about data and the stories it can tell? Do you enjoy working at a fast pace to deliver on our customers’ needs?  Then you’re in the right place! The Customer Insights team is seeking an Associate Manager to lead the Health & Dental reporting function for our large, strategic Workplace Benefits clients.

In this role, you will use your leadership skills, analytical skills, technical abilities, and customer-centric mindset to provide reporting & insights that will help our clients understand their benefits plan experience.

What you will do

• • Lead strategic client reporting:
    • • Lead and coach a team of Analysts responsible for the accurate and timely delivery of recurring and ad-hoc reporting for large Workplace Benefits clients.
      • Ensure reporting outputs translate complex claims data into meaningful insights that help clients understand their benefits plan experience and cost drivers.
      • Deliver client-facing presentations, including in-person sessions, to support customer understanding of trends in their claims experience.

• • Evolve reporting tools and capabilities:
    • • Translate business and customer needs into technical requirements, ensuring reporting solutions are well architected, reliable, and aligned with enterprise data standards.
      • Design, enhance, and maintain reporting and analytics solutions that leverage modern data platforms, BI tools, and automation to enable proactive, timely, and self-serve insights.
      • Apply strong technical judgment to diagnose and resolve reporting and data issues, including data quality, performance, and integration challenges.
      • Partner closely with Technology, Canada Data, and other internal teams to support the deployment of new data products, reporting tools, and platform enhancements.

• • Advance insights through thought leadership
    • • Contribute to research on emerging industry topics and how they appear in our claims data, informing reporting enhancements and developing content for external publications.
      • Stay current on the evolution of our products and services to ensure our data and insights remain relevant.

• • Engage and develop your team
    • • Support the development and training of team members
      • Help foster a customer-focused mindset within the team 
      • Foster a culture of high performance and accountability within the team

 What you will bring

• • 5+ years of experience working with raw, complex data, including data exploration, transformation, and modeling of large datasets to support trusted, decision‑ready analytics, ideally in workplace/group benefits 
  • Knowledge of health and dental benefits and industry trends is considered an asset
  • Strong technical leadership skills, with the ability to set direction, influence solution design, and provide guidance to analysts and technical partners.
  • A customer‑focused mindset, paired with the technical discipline to design solutions that balance usability, performance, and long‑term sustainability.
  • Advanced technical expertise in data and analytics, including hands‑on experience with modern BI and data tools such as Power BI, SQL‑based databases (e.g., SQL Server), and analytical programming languages (SQL, Python, and/or R).
  • Strong understanding of reporting and semantic design principles, including performance optimization, data consistency, and self‑serve enablement.
  • Exceptional communication skills, with proven ability to translate complex technical concepts into clear, actionable insights for both technical and non‑technical audiences.
  • Strong organizational and prioritization skills, with comfort navigating ambiguity, multiple stakeholders, and evolving requirements.
  • Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website. The cost of submitting these checks will be covered by Canada Life.
    

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The base salary for this position is between $80,400 - $130,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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