Administrative Assistant

Permanent Full Time 

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Reporting to the Associate Manager, the Administrative Assistant role is responsible for the timely and accurate preparation and distribution of reports using various computer programs such as Excel and Microsoft Access as well as handling other administrative duties within Payment Administration. The Payment Admin team's mandate is to allocate payments, produce and deliver Plan Sponsor billings as well as ensure advisor's compensation is paid in an accurate and efficient manner. 

What you will do:

• Download and prepare reports using Microsoft Excel, SAP, Microsoft Access and PowerShell
• Assist with all Group Client arrears, which includes managing the arrears inbox
• Handle daily inquiries from Clients, Group Sales office and other Canada Life departments
• Sort, package and distribute various billings and reports in a timely manner
• Contribute to process documentation and continuous improvement initiatives
• Ensure any system issues are investigated and reported to the necessary contacts
• Other administrative duties as assigned

What you will bring:

• Excellent organizational and time management skills with the ability to handle pressures of deadlines, fluctuating workloads, and changing priorities
• High attention to detail and accuracy
• Proficiency in Excel, Word and Outlook
• Excellent verbal and written communication skills
• Comfortable with technology, using multiple computer and business programs
• Ability to work independently and collaboratively
• Knowledge of Group Insurance products and TOCS system would be considered an asset
• Ability to excel within a Purpose/Vision driven environment 
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.  

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The base salary for this position is between $34,900- $47,200 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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