Distribution Digital Support Specialist

Temporary Full Time 

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Do you have a passion for helping people become more productive, and efficient with technology?  Are you looking for an exciting opportunity to engage with, and provide support to some of the most entrepreneurial, upbeat, high-energy people you’ll ever meet in your life?

In this role you will identify our users’ needs and promote best practices to ensure that users are getting the most out of our technology systems.  You will learn our business, learn, and understand our audience, and learn and understand our Canada Life tailored Salesforce system.

This is a one year contract position.

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Winnipeg and Vancouver.

 What makes a Distribution Digital Support Specialist:

• Becoming a subject matter expert in our Canada Life tailored Salesforce

• Keeping up with changes and enhancements in Salesforce

• Able to use critical thinking to identify the needs of our users

• Performing trouble shooting, problem solving, and training

• Recognize trends, monitor, and execute requests and track data

• Use and maintain appropriate procedures and documentation

• Providing exceptional customer service over the phone and via email

• Demonstrate clear and concise communication skills and exceptional customer service

• Capturing call/email details into a ticket tracking system

Qualifications:

• A great listener, who is comfortable providing support to a wide range of users

• Service Desk or Help Desk experience will be considered an asset

• Experienced in training on technological procedures and practices is an asset

• Demonstrated analytical and issue resolution skills

• Planning and organization skills

• Excellent communicator, both verbally and written

• Thrives in a fast paced, changing environment

• Positive, can do attitude

• Self-motivated, takes initiative

• Enjoy a strong team-focused working environment

• Demonstrated ability to work within tight deadlines while staying calm, cool and collected

• Experience working within Salesforce, or other Customer Relationship Management tools would be considered an asset

• Proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint)

• Bilingual considered an asset 

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The base salary for this position is between  $43,800.00- $72,900.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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