Disability Claims Administrator, Creditor

Permanent Full Time

We are hiring a Creditor Disability Claims Administrator to join our team in Vancouver. In this role, you will manage all incoming creditor initial claims and requests via fax, phone, and email, ensuring claim contents are complete so that National Claims Staff can assess and process creditor life, critical illness, disability, and job loss claims within specified turnaround times.

Your responsibilities will include identifying new and recurring creditor claims, recording incoming mail, and distributing daily claim tasks to National Claims Staff on the same day they are received. You may also assist with sorting, matching, and mailing creditor claim cheques, system-generated and the creation of manual letters, and preparing courier envelopes for timely pickup. Additionally, you will send daily requests to creditors, claimants, and estates to obtain necessary documentation prior to adjudication, supporting the work of National Claims Staff.

What You Will Do:

• Cross-train on all creditor products to provide support to the National Administration Team
• Enter new claims and recurring mail information into the database mainframe for National Claims Staff processing
• Handle all mail received through client mailboxes, fax, or portal and ensure timely delivery to National Claims Staff
• Open and scan mail received through post for National Claims Staff review
• Receive and respond to incoming emails, escalating to National Claims Staff when required
• Correspond with claimants and estates (including telephone conversations) on behalf of National Claims Staff
• Liaise with creditors (banks) to support National Claims Staff adjudication processes
• Prepare and manage system-generated letters and create manual letters as needed
• Ensure all courier packages are ready for pickup at the appropriate time for National Claims Staff

What You Will Bring:

• Bilingualism (French and English) – is an asset
• Strong attention to detail
• Ability to work effectively in a team environment with National Claims Staff
• Excellent written and verbal communication skills
• Strong multitasking abilities
• Organizational and time management skills
• Adaptability to change
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $43,300-$58,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Great-West Lifeco.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.  

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