Training & Devmt Specialist

Permanent Full Time 

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Reporting to the Program Enablement Lead, the Training & Development Specialist is accountable for the timely, flexible and responsive development and maintenance of training strategies, training programs, tools and processes to meet the needs of our Freedom Experience teams.

What you will do

• Working in partnership with business leaders to develop training programs, tools and processes to support Freedom Experience objectives.
• Designing a blended learning path for staff that supports both new-hire training and ongoing relevant knowledge needed for superior customer service delivery
• Deliver instructor-led training to teams across Freedom Experience
• Maintaining existing content to ensure most up-to-date reference material is utilized
• Working to establish and maintain a CE accreditation process for licensed staff

What you will bring

• Strong understanding of adult learning principles and methodologies (post-secondary education in Adult Education is preferred)
• Strong presentation skills
• Working knowledge of e-learning authoring tools such as Storyline 360 and Vyond
• Working knowledge of a Learning Management System in an administrative capacity
• Proven ability in assessing training needs, developing training recommendations, designing and evaluating programs
• Demonstrated creative and innovative approaches and solutions
• Demonstrated understanding of training delivery in a contact centre environment
• Demonstrated consultation skills
• Strong time management and organizational skills
• Strong oral and written communication skills
• Thrives in a new and changing environment
• Open to ongoing feedback and refinement; focused on continuous improvement
• Bilingualism an asset

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The base salary for this position is between  $51,400 - $ 95,200 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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