Software License Management Specialist

Permanent Full Time 

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The Software License Management Specialist role supports the effective management, assignment, tracking, and reconciliation of desktop software licenses across the organization. The position partners with internal stakeholders and suppliers to deliver software licensing services in an accurate, cost-effective manner, and in alignment with established processes.

What you will do

• Validate software license availability and complete reconciliation or reclamation activities when required to ensure license allocations align with organizational entitlements and usage.
• Administer software license assignments through supplier administration portals such as Adobe, LogMeIn, Smartsheet, and other platforms.
• Coordinate license assignment activities, provide license key details and deployment instructions to Technician Services Software Deployment, and maintain accurate license and license key tracking records.
• Monitor and respond to licensing-related inquiries from Technician Services, business units, suppliers, and Purchasing Services, ensuring requests are reviewed and actioned in a timely manner.
• Manage software versions by obtaining software installation media for newly licensed applications or updated versions of existing products and initiate packaging requests with the Software Packaging team to support deployment readiness.
• Provide software licensing information to Technician Services in support of laptop refresh activities.
• Investigate and resolve Service Desk incidents where software licensing is identified as a potential root cause, using ServiceNow to review, document, and complete required actions.
• Support targeted desktop software audit activities by compiling installation reports, validating license entitlement information, and providing relevant supporting documentation.
• Support renewal planning by identifying optimization, demand management, and cost-saving opportunities using utilization and reconciliation data.
• Maintain complete renewal records, including purchase history, license keys, and supporting documentation, to ensure reliable reference for future renewal cycles.

What you will bring

• Relevant experience in software licensing, software asset management, or a related technology operations environment including platforms such as ServiceNow SAM Pro, SCCM, Intune, and other software inventory and asset management tools.
• Practical knowledge of software license administration, supplier administration portals, reconciliation practices, and software deployment support processes.
• Proven ability to review utilization data, identify licensing gaps or reconciliation issues, support audit activities, and recommend opportunities for demand management, license optimization, and cost savings.
• Strong accuracy and attention to detail, with the ability to maintain reliable licensing records, tracking spreadsheets, entitlement documentation, and purchase information.
• Effective communication and stakeholder service skills, with the ability to collaborate professionally with Technician Services, Service Desk, business units, suppliers, Purchasing Services, and software packaging teams.
• Demonstrated ability to prioritize and manage multiple requests across email, Microsoft Teams, ServiceNow queues, and supplier portals while meeting service expectations and maintaining accurate follow-through.

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The base salary for this position is between $60,000 - $89,900 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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