Service Specialist

Base + Comm 

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As a Service Specialist , you will provide direct-to-client service to customers and advisors located in various locations across the Southern Ontario region.  This role is client facing service role, with direct alignment to a block of clients who value responsive service.  The ideal candidate will possess exceptional client service, technical, and training skills, and be able to handle a larger case load.

What you will do:

• Provide an exceptional client service experience and related advice (where appropriate) through remote connection with client in delivery method of their choosing (i.e. in-person, telephone, online chat, and email).
• Maintains exceptional brand experience and places customer at the centre of all we do, striving for service excellence.
• Strong technical understanding and knowledge of internal and end-client administration systems/platforms/tools including promoting our self-serve client options (MCLAW, MSSE & GNPA)
• Contributes to annual and quarterly business plans and establishes realistic product and process goals to achieve success.
• Collaborates with team members, including leader, to review workflows/workload, share new learnings, process improvements and participate in peer reviews. 
• Complete & submit amendments in an accurate and timely matter
• Manage escalations appropriately
• Support meeting requests from other regions
• Stay current on all Canada Life initiatives, processes and procedures.
• Participate in the National Service Plan with a set number of client/advisor visits.

What you will bring:

• Highly adaptable, driven to be your best, and proven initiative.
• 5 years’ experience in a client service role
• Exceptional customer service skills
• Ability to build strong relationships
• Ability to drive results and innovation
• Excellent verbal & written communication skills
• Strong attention to detail
• Demonstrates organizational & time management skills
• Proficient in using the Microsoft Office 365 and Salesforce
• Strong collaborator
• Keen on teaching and training others
• This position will be expected to have or commit to completing the Group Benefits Associate designation under the Certified Employee Benefits Specialist Program.

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The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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