Senior Service Consultant

Description: 

 

Base + Comm 

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Senior Service Consultant

Are you interested in taking on an exciting role responsible for the national marketing, promotion and communication for one of group’s largest accounts, Canadian Automotive Dealers Association (CADA).

 

Do you want or are looking for an opportunity that gives you a high degree of client contact, advisor contact and contact with Group Offices across the country? 

  

This role is ideal for a self-starter and goal-oriented individual, with strong influencing skills. 

  

The Senior Service Consultant (SSC) is a client-facing service position requiring a high degree of group insurance knowledge, superior organizational skills, and internal/external customer service abilities. 

 

The SSC must be able to reach independent judgements and/or decisions on each of the main duties and responsibilities with minimal supervision. 

 

What you will do: 

  • Foster a client centered culture: Maintain strong relationships and collaborate with the client and their advisors. Develop and maintain strong relationships with lead CADA account managers, service representatives across the country and head office departments
  • Attend and present at client, advisor and committee meetings including webinars
  • Special projects and/or research assignments
    • Assist in development and implementation of national product launches, including creating key messaging, education and positioning to promote the CADA program to advisors and clients nationally.   
  • National service responsibilities: provide support to the national service team through development of training and resources, communications and just-in-time reference and support to inquiries.   
  • Service new and inforce groups: maintain and support a small block of clients which includes finalist meetings, training, employee meetings and promotions of new offerings.  

 

What you will bring: 

  • 5+ years’ experience in the Health Benefits industry
  • Preference will be given to applicants who have completed the Group Health and Life primer course and/or CEBS courses for the GBA designation
  • Strong leadership and influencing skills
  • Highly adaptable, driven to be the best with proven initiative
  • Excellent written and oral communication
  • Strong customer service orientation
  • Ability to work independently and set priorities
  • Ability to solve problems and research information to determine appropriate decisions
  • Effective delegation and follow up skills
  • Project management skills
  • Bilingualism is an asset
  • A valid driver’s license is required and automotive transportation 

 

Eligibility Requirements: 

Must be able to work in eastern standard time hours and will require travel to other parts of the country on CADA plan business. 

 

Given the size and scope of our organization, we have the flexibility for this position to be located in the following locations: Southern Ontario or Winnipeg.

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The base salary for this position is between  $58,600.00 - $97,700.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

 

Be your best at Canada Life- Apply today!

 

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

 

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

 

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

 

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

 

#LI-Hybrid

Requisition ID:  3209
Category:  Customer Service and Administration
Location: 

Toronto, ON, CA

Date:  Mar 27, 2025

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