Senior Service Consultant, Group Benefits

Permanent Full Time

The Senior Service Consultant is a client-facing service position requiring a high degree of group insurance knowledge, superior organizational skills, and internal/external customer service abilities. The applicant must be able to reach independent judgements and/or decisions on each of the main duties and responsibilities with minimal supervision. This level would have a caseload assignment of Major Group life and health accounts with a high rating of case complexity, partnering with Specialist Advisors and Consultants. The successful candidate will join a high performing, collaborative sales and service team.

What you will do:

• Maintain direct contact with clients/advisors, proactively planning your client meetings to ensure regular connections are made.
• Attend and present at finalist meetings.
• Assist with claims escalations, consulting with Account Managers and Head Office contacts across various internal departments.
• Handle premium billing related to terminations, new employee additions, wage/salary changes, etc.
• Manage general administration inquiries from clients, excess insurance and medical evidence requirements, ex-gratia/cost-plus requests, and Legislative changes
• Provide interpretation and revision of contract wording (collective agreement requirements, specialized plans, etc.)
• Handle incoming amendment requests from clients/ advisors
• Meet with plan administrators/advisors to explain administrative and claims procedures
• Conduct employee meetings to review plan details
• Special projects and/or research assignments
• Mentorship and knowledge transfer with peers

What you will bring:

• 5+ years of experience in Group Insurance ideally with Group Life and health products;
• Highly adaptable, driven to be your best, and proven initiative;
• Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience;
• Experience working with group systems and departments;
• Strong customer service orientation;
• Ability to work independently and set priorities;
• Ability to solve problems and research information to determine appropriate decisions;
• Project management skills;
• Preference will be given to applicants with professional designations (or part thereof) CEBS;
• A vehicle and valid driver’s license is required
  
  

The base salary for this position is between $59,800  - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Great-West Lifeco

Great-West Lifeco Inc is a Canadian headquarter, international financial services holding company with interests in life insurance, health insurance, retirement and investment services, asset management, and reinsurance businesses. We operate in Canada, the United States, and Europe under the brands: Canada Life, Empower and Irish Life. At the end of 2024, our companies had over 32,250 employees, 106,000 advisor relationships, and thousands of distribution partners – serving approximately 40 million customer relationships.

Great-West Lifeco trades on the Toronto Stock Exchange (TSX) under the ticker symbol GWO and is a member of the Power Corporation group of companies.

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  

Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Great-West Lifeco.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Great-West Lifeco policies.  

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