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Regional Manager, Client Service (Group Retirement)

Description: 

 

Base + Comm 

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Reporting to the Regional Service Director, the Regional Manager, Client Service leads a team of service professionals to deliver an industry-leading, customer-focused service experience to our Group clients.  

 

WHAT YOU WILL DO

 

  • Ensure day-to-day service, education and administration needs of all stakeholders are met

  • Empower team to delight clients through service excellence. 

  • Monitor and balance workloads and resources of service teams

  • Develop and execute innovative regional strategies and processes Excelling as a collaborative leader within their region, they and their teams will

  • interact closely with other leaders, sales and administrative roles, internal and external partners, Advisors and plan sponsors. 

  • Coach and develop direct reports as you maintain a high-performance culture.

  • Lead + champion change initiatives

  • Help design and execute new ideas that will generate an accumulative, competitive advantage

  • leverage and integrate technology to help improve performance.

  • Directly maintain a small caseload of large or complex clients, as necessary

  • Build and maintain partnerships both within the organization and region.

  • Leverage your emotional intelligence to help influence thinking and behaviours

 

 

WHAT YOU WILL BRING

 

  • 5+ years of experience in the Canadian insurance and/or financial industry

  • Demonstrated leadership capabilities; coaching, developing and fostering a high-performance team.

  • Highly adaptable, driven to develop talent and help people be their best.

  • Proven ability to create a high-energy, collaborative culture where teams thrive.

  • Passion for service excellence, creating connections with clients, and making a difference

  • Track record of consistently achieving strategic business objectives.

  • High emotional intelligence and ability to help influence thinking and behaviours.

  • Strong understanding of Group Retirement Services and key stakeholders

  • Post-secondary education or equivalent work experience.

  • Industry designations RPA and GBA are considered an asset.

  • Bilingualism an asset.

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The base salary for this position is between  $82,800- $137,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

 

Be your best at Canada Life- Apply today!

 

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

 

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

 

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

 

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

 

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

 

#LI-Hybrid
Requisition ID:  2117
Category:  Sales and Business Development
Location: 

Toronto Ontario, ON, M5G 1R8

Date:  Oct 21, 2024

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