Program Manager

Temporary Full Time 

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This is a Temporary Full Time Assignment for 1 year

We are looking for a Program Manager to join the team. 

Reporting to the Director, Canada Operations & Programs and Planning, the Program Manager will play a pivotal role within Canada Operations on the planning and execution of strategic projects and initiatives. This individual will lead the plans to integrate people, process, and technologies in support of meeting objectives and fully realizing results associated with Canada Operations priorities.

Success in this role will include providing a preliminary assessment on initiatives, ensuring that business impact, needs and features are properly understood, with an eye for automation of value-added features. This will require engagement from strategy ideation and initial analysis, through to execution. In addition, this role is a change agent responsible for working with cross functional teams, with a view on the end-to-end experience of our products, processes, and procedures to order to improve customer and advisor experience, as well as internal processes. Finally, this position will lead and manage operational issues with the goal of determining the root cause, remediation plans, and guiding teams to resolve and close out issues.

What you will do 

• Act as the first point of contact for Canada Operations initiatives that impact clients, advisors, or operations teams.

• Lead strategic initiatives’ intake, planning, delivery and governance based on business goals and organizational strategies.

• Partner with various stakeholders across Canada Operations to understand the project charter and help define preliminary requirements to deliver business results.
• Define scope and resource requirements, along with project dependencies.
• Collaborate with Canada Operations leaders to align subject matter experts to support projects.
• Foster dynamic and collaborative relationships with leaders across Canada Operations.
• Be responsible for collecting and providing program roadmaps, estimates and resource needs for annual planning. 

• Oversee and govern planning and delivery of the assigned strategic initiatives, provide expert knowledge towards ambiguous situations, identify and resolve problems across multiple domains, and perform risk assessment, planning and analysis across the entire program.
• Lead the implementation of solutions that may require the modification of business processes, systems, products, and can require significant departures from traditional approaches. 
• Manage senior stakeholder relationships, partnering with management in the development of strategic and operational plans. 
• Develop and manage an effective delivery network across project managers and other leaders. 
• Assess impact on people, processes and systems; understand the importance of and adheres to control standards, audit practices, compliance, etc. 
• Support development of initiative-level business cases. 
• Define the governance structure and ensures work is completed with an appropriate level of detail and quality, optimizing resource usage. 
• Provide team leadership towards the achievement of strategic objectives, including feedback to people leaders on performance, development, resource assignment, etc. 
• Oversee the coaching and mentorship, lifecycle and development of resources, providing guidance on complex issues. 
• Oversee the management of resourcing over a large body of work crossing multiple projects or initiatives. 
• Communicate with and report to stakeholders to provide an integrated perspective on all program activities. 
• Actively promote and influence the need for continuous improvement.
• Act as a change leader ensuring effective implementation and sustainable success of solutions engaging teams and stakeholders throughout the project lifecycle to deliver results.

What you will bring: 

• 5+ years Project management experience and/or education an asset
• Post-secondary degree or certification 
• Drive to foster and maintain a culture of excellence by prioritizing innovation and industry best practices 
• Agile mindset with a demonstrated ability to work through ambiguity and successfully manage multiple, time-sensitive, concurrent, deliverables 
• Ability to influence the creation of solutions and recommendations for efficient and effective processes and performance  
• Credibility to foster collaborative relationships, provide trusted advice - across businesses - to effectively assess, build, and execute on initiatives 
• Solid planning and organization skills
• Effective communication skills across all levels of the organization
• Demonstrated relationship building skills at all levels
• Understanding of technology and business projects, the impact to Canada Operations, as well as the impact to customers and advisors
• Results oriented
• Strong influencer
• Strong communication and listening skills, ability to inspire, provide vision, and articulate the path forward
• Driven to improve - the organization, processes, service performance, efficiency, etc.
• Deep understanding and experience within Operations
• Strong product, process and systems knowledge within IW/IS/WS/CanOps preferred
• Computer savvy – adept at Office 365 applications

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The base salary for this position is between $90,400 - $140,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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