Lead Planning and Operations Analyst

Permanent Full Time 

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The Lead Planning & Operations Analyst plays a key role in supporting how work is planned, tracked, measured, and delivered across Brand, Marketing, Communications and Social Impact (BMCI). Reporting to the Planning & Operations Manager, this role serves as the technical lead for the Planning & Operations team and is responsible for the ongoing administration, enhancement, and adoption of the tools, workflows, reporting, and governance processes that support day-to-day operations. Working closely with teams across BMCI, this role helps ensure data is accurate, reporting is meaningful, and planning and governance processes run smoothly. As the team's go-to resource for platforms such as Adobe Workfront, Microsoft 365, Smartsheet, and similar tools, the Lead Planning & Operations Analyst helps design and implement workflows, system enhancements, and reporting solutions that support how teams plan, prioritize, and deliver work. 

What you will do

• Act as the primary resource for Adobe Workfront, Microsoft 365, Smartsheet, and other planning and reporting tools, providing administration, configuration, troubleshooting, and ongoing support.
• Serve as the business owner for planning and workflow management platforms, maintaining awareness of new features and capabilities and identifying opportunities to improve processes, reporting, automation, and user experience.
• Partner with stakeholders to understand business needs and help design and implement workflows, processes, automations, reports, dashboards, and system enhancements.
• Build and maintain dashboards and reports that provide visibility into projects, progress, capacity, risks, and performance.
• Support planning and governance activities by maintaining portfolio data, tracking work, monitoring priorities, and ensuring information remains accurate and up to date.
• Support recurring reporting and governance activities, including KPI reporting, operational metrics, leadership updates, and planning reviews.
• Support the implementation of new processes and ways of working by configuring tools, developing reporting solutions, and supporting adoption.
• Develop and maintain documentation, standards, and best practices related to planning tools, reporting, workflows, and data management.
• Provide training and day-to-day support to users, helping teams get the most value from planning and workflow platforms.
• Identify opportunities to automate manual tasks, simplify processes, improve reporting, and enhance how information is captured, managed, and shared.

What you will bring

• 3-5 years of experience in operations, marketing operations, business analytics, project coordination, systems administration, or a related field.
• Experience working with platforms such as Adobe Workfront, Smartsheet, Power BI, Microsoft 365, or similar planning, workflow, and reporting tools.
• Experience configuring and supporting workflows, forms, dashboards, reports, automations, and system enhancements within business platforms.
• Experience creating dashboards, reports, and insights that support operational and business decision-making.
• Strong analytical and problem-solving skills, with the ability to turn business needs and data into practical solutions and recommendations.
• Experience managing and maintaining data with a high degree of accuracy and attention to detail.
• Strong communication and relationship-building skills, with the ability to work effectively with a variety of stakeholders.
• A practical, hands-on approach to solving problems and improving how work gets done.
• Strong organizational skills with the ability to manage multiple priorities and deadlines.
• Post-secondary education in business, operations, analytics, marketing, information systems, or a related field, or an equivalent combination of education and experience.

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The base salary for this position is between $56,900 - $,99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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