IT Business Systems Analyst

Permanent Full Time 

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Canada Life is seeking an IT Business Systems Analyst (BSA) to join our Group Life & Disability technology team. This role supports the delivery and ongoing enhancement of systems that enable our Group Insurance products, working closely with business partners, developers, QA teams, and other IT stakeholders.

This position is well suited to a mid-level Business Systems Analyst who can bridge business needs and technical solutions by eliciting, analyzing, and documenting clear business and functional requirements, producing high-quality user stories and acceptance criteria, and working comfortably in a technical environment. The role requires a practical understanding of system behaviour and supporting data, the ability to write SQL queries when needed, and the capability to operate effectively within Agile delivery teams (primarily Kanban, with some Scrum based initiatives).

What you will do:

Requirements & Analysis

• Elicit, analyze, document, and validate business, functional, and non‑functional requirements for system enhancements and initiatives.
• Translate business needs into clear functional specifications and user stories that support technical delivery.
• Analyze existing applications and processes to assess impacts, dependencies, and risks associated with proposed changes.
• Facilitate meetings, walkthroughs, and reviews with business and technical stakeholders.

Technical & Data Analysis

• Perform data analysis and validation using SQL to support requirements elaboration, issue investigation, and testing.
• Develop and maintain data mapping documentation, including source‑to‑target definitions and business rules.
• Work with teams supporting IBM Mainframe environments, including applications leveraging DB2 databases, with a focus on understanding system behaviour rather than hands‑on development.
• Support root‑cause analysis by investigating system logic, data anomalies, and upstream/downstream integrations.

Agile Delivery

• Actively participate in Agile delivery teams, primarily using Kanban, and contribute to Scrum‑based project work as required.
• Create, refine, and manage user stories, acceptance criteria, and supporting documentation using Jira and Confluence.
• Participate in backlog refinement, delivery planning, reviews, and retrospectives.
• Collaborate closely with developers and architects to ensure shared understanding of requirements and solution intent.

Quality & Testing

• Develop test scenarios and test cases aligned with business and system requirements.
• Participate directly in system and UAT testing, while working alongside and supporting QA teams.
• Validate outcomes, log and track defects, and support resolution activities.
• Ensure solutions meet functional, data, and business expectations prior to release.

Collaboration & Stakeholder Support

• Communicate clearly with both business and technical audiences, translating complex concepts as needed.
• Build strong working relationships with business partners, delivery teams, and peer analysts.
• Take accountability for assigned deliverables and contribute to continuous improvement of BSA practices and team standards.

What you will bring:

Experience & Education

• 2–5 years of experience as a Business Systems Analyst or in a similar IT analysis role.
• Post‑secondary education in Computer Science, Information Systems, Business, or equivalent practical experience.
• Experience supporting Group Insurance, Life Insurance, and/or Disability systems is considered a strong asset, but not a requirement.

Technical & Analytical Skills

• Working knowledge of SQL, including writing queries for data validation and analysis.
• Familiarity with IBM Mainframe environments and DB2 databases (working knowledge; hands-on development not required).
• Experience defining and documenting business rules, functional logic, and data mappings.
• Solid understanding of SDLC methodologies, with hands-on experience in Agile delivery (Kanban and/or Scrum).
• Experience using Jira and Confluence for requirements, backlog, and documentation management.

Core Capabilities

• Strong analytical thinking and problem-solving skills.
• Attention to detail in requirements, documentation, and testing activities.
• Ability to work effectively in cross functional, collaborative environments.
• Clear written and verbal communication skills.
• Self-starter with a practical, delivery focused mindset.
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life

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The base salary for this position is between $70,400.00 - $100,000.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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