Director Technical Solutions

Permanent Full Time 

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Role Overview

This is an exciting and challenging role accountable for the vision and execution of a portfolio.  You will provide customer first advisory, solutions and technical leadership to Canada Life’s Individual Customer Group.  Reporting to the AVP of Technology Delivery with responsibilities for 6+ direct reports, 3 teams and 20+ staff, success is measured by the team’s collective ability to generate positive results for Canada Life’s business and clients. 

What you will do 

The role mandate is to build partnerships with stakeholders in the business and technology functions to evolve (imagine new solutions), optimise (increase the impact of existing applications) and stabalise (resolve issues or escalated problems).

Customer Relationship Management:  Nurture relationships and collaboration

• Act as a trusted advisor to the business areas by proactively building relationships to understand the business’ current state, short and longer-term priorities
• Partner with preferred vendors to understand product roadmaps, recommend new solutions and ideas to drive both customer and business outcomes
• Ensure leaders and team members cut through siloes to work together towards common goals

Direct People Leadership:  Model our culture and values

• Embody our employee promise:  to inspire, value and empower our talent
• Provide clarity around roles and responsibilities, priorities and invest in talent career development
• Lead a team to meet and exceed goals around delivery, adoption and support of technology services while ensuring execution excellence and team engagement
• Contributes to team, financial, and workforce planning

Delivery, Adoption, Support

• Execute projects and large work package across on premise and cloud products
• Consult with architects and business leaders on the best strategy and options to meet client and business objectives.  Implement, maintain and enhance applications and technology.
• Directly collaborate with business stakeholders to prioritize incoming portfolio components.
• Create and manage metrics dashboards to showcase productivity, costs, demand, supply and spend; using a data driven approach for decision making
• Ensure applications availability and resources are aligned with current and future support needs through the development of roadmaps and use of metrics
• Monitor applications for health and security concerns to evolve the roadmap
• Responsible for all aspects of application support, with recommendations on maintenance of application health and effectiveness based on assessments
• Support business stakeholders by coordinating escalations to resolve user incidents
• Keep current on industry technology direction and best practices  

What you will bring: 

• Experience managing through change, enabling an execution excellence culture and applying technology thought leadership to solve problems

• Excellent leadership skills with the ability to hire, inspire, train/develop, performance manage and drive high employee engagement
• Ability to deal to generate urgency, create clarity thorough ambiguity and pivot quickly when needed
• Excellent written and verbal communication skills to prepare communications and interact effectively with all levels, technical and non-technical within the organization
• Demonstrated experience in challenging the status quo and identifying areas of improvement (across people, process, and technology).
• Preference and experience working in a complex environment that is rapidly evolving, and ambiguous with high expectations for excellence and achievement
• Able to be "hands-on" with support, but also have a strategic / business mindset
• Post-secondary degree/diploma in business or computer science or equivalent experience
• A minimum of 7+ years’ related experience supporting technology platforms and delivering projects/products to enable businesses capabilities

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The base salary for this position is between  $89000 - $166000 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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