Client Service Assistant

Permanent Full Time 

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We are looking for a Client Service Assistant to join us in our Toronto Head Office. This role provides clerical support to the entire New Business organization.  You will work with the following systems AURA, Compass and Onbase. This is a centralized role that supports (Canada Life) and products (life and living benefits). 

What you’ll do

• Manage the unmatched evidence queue to ensure evidence is attached to the appropriate application as soon as possible during the underwriting process.
• Complete process of sending authorization for requests for Physicians reports
• Separate and index paper documents received in On Base (S&I)
• Upload documents received by email through our insurance application mailbox
• Manage requests and receipt of shared evidence with other insurance carriers
• Manual MIB searches
• Sending evidence for MIB requests for information
• Ensure MIB hits receive underwriter review
• Contacting other insurance companies to secure shared evidence
• Support other members of the New Business department with clerical duties

What you’ll bring

• High degree of accuracy
• Attention to detail
• Above average organizational skills
• Excellent team player
• Multi tasker
• Can work independently
• Shows initiative
• Strives to exceed service levels
• Ability to handle high volumes & multiple demands

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The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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