Case Manager, Creditor

Permanent Full Time 

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Reporting to the Team Manager, this position in responsible for managing a fluctuating caseload of new and ongoing disability cases within a strict time basis (each product has the following turnaround: 85% 3 day and 96% 5 day; 90% 2 day and 95% 4 day; 80% three day and 95% 5 day) in a high volume environment while maintaining set quality standards (99%). The incumbent provides excellent customer service during the planning and implementation of their case-management strategies.

In addition, this position plays a significant role in cross-functional projects that enhance the current operational procedures, services and products of the Group Creditor and Special Markets Profit Centre.

To carry out the duties of this position the incumbent requires an excellent knowledge of all Creditor products, the legal issues that make an impact on claims adjudication as well as a good understanding of the clients and the markets that Group Creditor services. Strong verbal as well as written communication skills are an essential asset

What you will do:

• Managing a caseload of new and existing claims with strict turnaround and quality standards
• Timely assessment of Disability and Life Claims
• Review and research group policies for policy wording and interpretation
• Liaise with medical, legal and investigation professionals in the assessment of claims and the application of policy provisions
• Liaise in person, by phone, or in writing with policyholders, claimants, and other professionals on the status and handling of claim cases

What you will bring:

• Post secondary education and 2-3 years experience, preferably in group insurance or benefits administration is an asset
• Ability to excel within a Purpose/Vision driven environment
• Proven ability to perform well in a stressful and high volume work environment
• Ability to remain calm and present a professional manner under pressure
• Proficient in use of the Microsoft Office Suite of products
• Proven ability to work in a team environment
• Excellent oral and written communication skills
• Strong customer service skills
• Ability to handle sensitive situations with tact and diplomacy
• Superior analytical skills
• Bilingualism is an asset
• LOMA, HIAA, ICA or CEBS desirable

Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.

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The base salary for this position is between $49,900-$74,800 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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