Bilingual Customer Care Specialist

Permanent Full Time 

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We are looking for an experienced Health and Dental Insurance Customer Care Specialist to provide best-in-class service to our customers.

In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.

To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.

This position is for hybrid - 3 days per week in office.

Hours of Operation are Monday through Friday 8am-6pm.  We require you to be available between the hours of 8am and 6pm ET. The shift may change based on the business needs.

Customer Care Specialist Responsibilities:

• Responding to incoming calls and emails from existing clients
• Making outbound calls to existing clients
• Providing customers with detailed information about policies and products.
• Maintaining internal database records

Customer Care Representative Requirements:

• An Active Life License (LLQP) or willingness to obtain one in 4 months
• Excellent English/French verbal, written and interpersonal communication skills
• Previous experience working as a customer service representative in a fast-paced environment.
• Post-secondary degree or equivalent experience
• In-depth knowledge of Health and Dental Insurance products
• Friendly and professional demeanor with the ability to remain calm in stressful situations.
• Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
• Previous background in sales, telephone sales or marketing preferred
• Ability to explain detailed policy concepts in a simple way

• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.

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The base salary for this position is between  $48,600 - $72,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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