Assistant Account Manager

Permanent Full Time 

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This position is responsible for providing support and leadership to the Account Managers for the ongoing support of Group Creditor plans.

What you will do:

• Consult with actuarial, underwriting, claims, information systems and legal personnel to provide consultation for Creditor clients with respect to queries, recommendations or complaints and to ensure the required action is taken and a response is provided
• Work with Account Managers, Actuaries and clients to prepare, develop and analyse client reporting
• Handle claims and customer service escalations
• Attend regular client meetings and internal meetings
• Manage opportunities and limitations within the insurance programs as they pertain to new products, changes to existing products, plan enhancements and procedural amendments
• Ongoing client communication and monitoring of key accounts
• Provide direction, training and ongoing management to underwriting, claims and financial staff for client specific initiatives (eg. retention program for call centre staff)
• Lead in the development and packaging of new business proposals, including product development, pricing parameters and participating in finalist presentations
• Assist the Account Managers in the transition and conversion of new business, which includes:

• Preparing an implementation schedule for new program launches
• Implementing transition and conversion plan

• Designing and overseeing the production of forms, contracts, and administration manuals

• Coordinating the process of setting up new clients on the system, which includes new program criteria determination, testing and communications liaising, communicating and providing the initial training of new group plans to Claims, Underwriting, Financial and CSR staff
• Handle system enhancements, communications, troubleshooting and analysis 
• Lead market research function for Group Creditor

What you will bring:

• 2-4 years of business and insurance experience, preferably in the creditor insurance marketplace, in a technical discipline such as underwriting, marketing and/or claims
• Project management experience, decision making, problem solving, monitoring and implementation
• Experience with all aspects of Group Creditor insurance is an asset.  This includes awareness of industry and government imposed regulatory requirements such as CLHIA Group Creditor Insurance Regulations

• A good understanding of the administration, information systems and distribution operations of both Canada Life and the creditor client is an asset

• Strong communication and interpersonal relations skills, including leadership and coaching skills
• Sound organizational and time management skills
• Must be adaptable and flexible with changing priorities
• Excellent computer skills including Microsoft Outlook, Word, Excel, Powerpoint.
   

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The base salary for this position is between  $57,100.00 - $95,200.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

For student opportunities only

For our student opportunities, the base salary will be dependent on the number of work terms you have completed along with other factors depending on your program. 

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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