AVP, Delivery & Intake (Technology Delivery)

Permanent Full Time 

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Technology leadership is a cornerstone of delivering exceptional service and innovation in today’s digital landscape. Under the guidance of senior leadership, the Associate Vice President (AVP), Delivery & Intake Management will lead the development and execution of a unified intake and delivery framework for business applications. This role is pivotal in aligning technology strategy with business goals, ensuring seamless service delivery, and fostering a culture of innovation and collaboration across the organization.

The AVP will work closely with business unit leaders, technology teams, and external partners to ensure that technology investments are strategic, customer-focused, and operationally sound. This role is ideal for a visionary leader with a passion for digital transformation, organizational change, and talent development.

What you will do

The AVP, Delivery & Intake Management is responsible for defining and executing the intake and delivery strategy for technology initiatives across the organization.

Primary duties may include, but are not limited to:

• Develop and implement a standardized intake framework for business application delivery across all business units.
• Collaborate with senior business leaders to align technology platforms with strategic goals and customer needs.
• Lead the planning and execution of technology initiatives, ensuring timely, cost-effective, and high-quality delivery.
• Oversee daily operations and long-term planning for technology delivery, including resource allocation and application health.
• Partner with internal clients and external stakeholders to understand needs and deliver innovative, customer-centric solutions.
• Manage financial planning and budgeting for technology operations, ensuring efficient use of resources.
• Build and lead a high-performing team, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive strategic initiatives to enhance service delivery, operational efficiency, and organizational effectiveness.
• Represent the technology function in cross-functional leadership forums and contribute to enterprise-wide transformation efforts.

What you will bring

• University degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in technology leadership roles, including 5+ years in digital technology across the full stack.
• Proven experience in large, complex, and regulated enterprise environments.
• Strong leadership skills with a track record of attracting, developing, and retaining top talent.
• Deep understanding of cloud technologies, modern architectures, DevOps, and financial management.
• Ability to influence and collaborate effectively across business units and with external partners.
• Strategic thinking with a customer-first mindset and a passion for innovation.
• Excellent communication, negotiation, and relationship management skills.
• Experience managing vendor relationships and navigating legal and compliance frameworks.
• Resilience, adaptability, and emotional intelligence in a fast-paced, evolving environment.

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The base salary for this position is between  $123,300 - $205,500 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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