Groupnet Coordinator

Permanent Full Time 

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We are looking for a GroupNet Coordinator located in our main campus locations of Winnipeg, Regina & Montreal. Our current work environment supports a Hybrid 3 Day work arrangement that includes some rotational in-office & work-from-home capability. #worklifebalance

A schedule that promotes work-life balance!

Working hours are flexible from Monday to Friday. 

We offer a stimulating team-oriented environment, competitive compensation and a bonus program linked to your objectives. Benefits include a wellness account, a defined contribution pension plan, a Share Ownership Program and insurance coverage for your family at no additional cost.  

Start your career with us and grow your skills!

We encourage continuous learning and development of our employees and offer an annual training allowance so you can expand your knowledge.

This position is permanent and full time with access to benefits from day one.

You’ll also benefit from many advantages, such as: 

• Full time hours
• Three paid Personal days, paid vacation and paid sick time
• Flexible benefits plan
• Pension plan
• Share ownership plan
• Bonus plan based on your individual performance
• Education reimbursement program $2,000 (annually)
• Career advancement options
• Being a part of a great team!

Role Description:

Reporting to the Associate Manager, you will be responsible for providing and maintaining secure GroupNet access to Canada Life’s Group clients for the purpose of enrolment, billing, and reporting activities.  You will also provide immediate support regarding usage of GroupNet to clients, brokers, and group representatives.  You will provide these services by living Canada Life’s Purpose, Vision and Values.

What you will do

• Living our values of Customer View; Integrity; Partnership; and Communities
• Providing access to GroupNet for Canada Life’s Group clients.
• Communicating with Group Representatives, Clients, Brokers/Agents and Head Office personnel via telephone, email and/or fax.
• Auditing assigned work to ensure that all information to ensure and the proper forms/authorization have been completed

What you will bring

• Ability to excel within a Purpose/Vision driven environment
• Outstanding customer service skills
• Excellent oral and written communication skills
• Problem solving and decision-making abilities
• Organizational and time management skills
• Ability to work in a team environment as well as independently
• A working knowledge of the following systems would be an asset: PAS, EAS, TSO, Internet, Outlook, Access and Excel
• Experience within the Group Division would be a definite asset
• As this position is posted in several locations, we specify that bilingualism is an asset (fluent in French and English) but is required for Quebec only as the position will regularly serve our clients with French and English-speaking needs
• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website. The cost of submitting these checks will be covered by Canada Life.

Network Requirements

1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 

2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm)

3) Note: 250MB bandwidth per month usage or higher may be consumed

Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina or Winnipeg.

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The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

#LI-Hybrid