Associate Manager, Policy Services

Permanent Full Time 

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As the Associate Manager, Policy Services, you will be lead a team within the National Policy Services department, with most of your direct reports based in Regina. In this role, you will oversee team operations, ensuring activities and workflows align with departmental priorities, Sales Office objectives, and in individual workloads. Your leadership will drive efficiency and collaboration across the team, which also includes members located in Winnipeg and Montreal. 

This role requires Reliability Status security clearance. This is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. 

What you will do: 

• Develop departmental quality, productivity, and service reporting and monitor the results, sharing some of this reporting with senior/executive management. You take corrective action to improve results on a team or individual bias. 

• Work closely with the other Associate Managers within Policy Services and other departments, to ensure Document and Policy Administration System Service/Quality targets within Policy Services are meeting or exceeding goals. 

• Provide support for strategic initiatives either as a leader or as a Subject Matter Expert, as required. 

• Champion an environment of continuous improvement by implementing change management processes and systems, with the intent of achieving expense reductions and increasing productivity, service, and quality. 

• Act as a point of first contact with specified Sales Offices, with respect to problems, complaints, plan setup, service standards, rush requests, costs, and more. 

• Serve on Committees and works on projects (both departmental and as appointed by the Director of the department. 

• Analyze complex problems/complaints and provide solutions ensuring financial/legal, impact and integrity of the client and Canada Life are not compromised. 

What you will bring: 

• A combined 7-10 years of experience demonstrating leadership competencies, gained through roles such as direct talent management or organizational support responsibilities. 

• Insurance experience within the Group Benefits industry is an asset. 

• Ability to apply a wide variety of specialized techniques and methods involving several disciplines or areas of expertise.  

• Solid communication skills, both verbal and written – Clear, concise, and articulate, communicates at the right level for the audience. 

• Ability to build and maintain strong collaborative partnerships across various functional areas of the organization as well as with clients. 

• Strong decision-making skills – Applies a structured approach to identify and analyze options including internal and external risks and impacts. 

• Creative problem-solving skills – Critical thinker with experimental mindset, can think creatively to produce customer focused solutions, challenges the status quo. 

• Results oriented – Excellent organizational and time management skills with the ability to handle changing priorities and fluctuating workloads, strict adherence to deadlines. 

• Technical skills include but not limited to proficiency in Microsoft Office tools, experience with data analysis, generating reports, proficiency with email and communication platforms such as Teams, process improvement skills such as Lean Six Sigma 

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The base salary for this position is between  $67,000.00- $111,700.00 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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