Disability Case Manager (bilingual)

Permanent Full Time 

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We are looking for a Bilingual Disability Case Manager in Ottawa, ON.  

In this fast-paced, results-driven environment, it is go time for you as you deliver client-focused disability solutions.The Disability Case Manager is an integral member of a client service team proactively managing assigned disability claims by evaluating medical information and job duties, developing case management and return to employment plans during periods of disability. 

 Why join Canada Life:
•    Hybrid workstyle that includes some rotational in-office & work-from-home capabilities.   

•    An extensive and renowned online training program to provide you all the necessary tools to be successful in this position.
•    Career opportunity advancement.
•    Competitive salary and annual bonus program.

•    $2000 education reimbursement per year.
•    Flexible benefits and employee discount program.
•    Paid vacation, personal day, and employee volunteer day allotment.

•    Competitive pension plan and life insurance plans.
•    Advantageous share ownership program.
•    Centrally located offices with easy access to public transportation.

What you will do:
•    Perform proactive management of assigned disability claims (STD, LTD and Life Waiver) by determining the length of disability through an evaluation of medical information and job duties.  

•    Evaluate the extent of the disability through effective verbal and written communication skills to conduct medical investigation by phone or in writing to the applicant, employer, physicians or medical service professionals, lawyers and respond to all inquiries.
•    Use your critical thinking skills to make decisions based on the results of your overall assessment of each claim.
•    Implement return-to-work programs and coordinate with the employer.

•    Conduct health care coordination and rehabilitation programs to ensure they meet employability goals.  
 
What you will bring:
•     Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs.

•    Experience or training in one of the following fields: health and wellness, disability and life or health insurance, injury claims, or customer service.
•    Strong interpersonal, listening and communication skills in a client-facing environment.
•    Effective planning, organizational and time management skills. 
•    Solution-oriented and strong decision-making skills.
•    Team player and with the ability to work independently.
•    Tech savvy – adaptable and proficient with new programs/systems

•    Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada  website.  The cost of submitting these checks will be covered by Canada Life.

Applicants who apply to this posting will be considered for anticipated upcoming openings at Canada Life over the next few months. 

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The base salary for this position is between $65,600 - $98,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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