Claims Processor (Bilingual)

Permanent Full Time 

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We are looking for a Claims Processor to join the team.

As an important part of the CanOps Individual Claims Team, you will be primarily responsible for timely clerical and administrative support for the Life Claims Department.  

Responsibilities:

• Review and set-up new claims for Life Claims examiners for Life Insurance Products working with FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 systems
• Correctly and accurately adding new claim details to the Death Claims Index, JIRA, and OnBase to support the Claims digital workflow
• Ordering client files from the RAM Centre, File Trail
• Sorting, reviewing, and matching electronic, post office, servicing offices and courier mail/requirements to digital claim files
• Monitor and manage multiple Claims shared email mailboxes
• Re-route mail/documents received to appropriate areas within the company
• Liaise with other business departments to share client information with close attention to privacy
• Returning paid files to the RAM Centre and/or preparing documents for scanning into ONBase and indexing
• Accountable for reviewing, sorting, matching, and mailing of outgoing Claims cheques
• Distribute weekly follow-up reports for Claim’s files to examiner’s
• Filing when needed

Required Competencies and Behaviours:

• Knowledge of FM, Pallm, IB15, Ingenium 5.4 and Ingenium 7.7 would be an asset
• Knowledge of Outlook, JIRA, OnBase, File Trail would be an asset
• Proven organization and time management skills with the ability to handle multiple changing priorities, and fluctuating work volumes to achieve time sensitive deadlines
• Focus on quality and attention to detail
• Self-motivated and ability to learn quickly
• Effective communication skills to work within a team
• Excellent team player with the ability to work independently
• Analytical ability – uses acquired knowledge of systems and business to solve challenges
• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking needs. 

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The base salary for this position is between $38,700 - $52,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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