Bilingual Creditor Disability Claims Admin

Permanent Full Time 

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The incumbent is responsible for assisting the Disability Claims Management teams with new and ongoing disability claims in keeping with predetermined turnaround times. This position will allow the Case Managers to increase their focus on claims management, as the incumbent’s primary responsibilities are specific to case management administration tasks.

Job Duties & Responsibilities:

• Responsible for assisting in the timely management of Creditor Disability Claims
• Liaison with Policyholders, Claimants, and other professionals specific to collection and verification of information received
• Responsible for timely generation of Claims follow-up correspondence
• Responsible for timely mail handling and claims set up including summary sheets
• Responsible for timely generation and distribution of overpayment correspondence
• Responsible for accurate and timely data entry
• Support Accounting Claims Functions: bank draft deposits, manual cheques, invoice payments
• Support for Litigation Claims and Database

Basic Skills:

• Proven exceptional communication (written/verbal) skills in English and French
• Proven dedication to predetermined turnaround service levels
• Problem solving skills
• Proven exceptional organizational skills with the ability to manage several tasks at the same time

Education & Certification:

• Post-secondary education in health or business administration
• Basic accounting knowledge

Work-Related Experience:

• 0-2 years experience in health and/or business environment, preferably a financial institution

Computer, Systems and Technology Knowledge:

• Excellent keyboarding and computer skills
• Exceptional data entry skills
• Software (i.e. Microsoft Office)

Section C – Job Management Skills

Job Task Performance/Problem Solving:

• Review and prioritize all standard and non-standard requests ensuring that best practices and timelines are met
• Negotiate and resolve issues involving incomplete information required for facilitating the claim management process

Management of Others:

Works in a team environment with no direct reports

Management/Planning:

• Ensure Claims team is kept informed of inconsistent and/or incomplete information required for claims management
• Ensure all practices are consistent

Communication Skills:

• Proven effective written/oral communication with internal and external clients
• Organize and prioritize incoming information, keeping co-workers updated
• Exceptional verbal/written information collecting skills
• Ability to deal effectively with difficult clients and customers

Section D – Accountabilities

Contacts and Relationships:

• Managers/Supervisors/Claims Specialist – Processes / integrated tasks
• Head Office and other Regional Offices – Report distribution

Magnitude/Scope of Responsibility (expressed in $ terms):

• Responsible for issuing invoice payments

Degree of Confidentiality:

• All claim medical, personal and financial information

Section E – Work Environment & Effort

• Team environment at all times
• Also works well independently
• Ability to work in a fast-paced environment
• At times, ability to work under fluctuating and/or high-pressure situations

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The base salary for this position is between $41,400 - $55,900 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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