Bilingual (Fr/En) Service Support Associate

Permanent Full Time 

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As a member of our Business Development team, you will provide administrative support to the group retirement client services team. The Service Support Associate is organized, detail-orientated and experienced with Microsoft’s programs. This role provides critical support to our service team and helps to deliver a high-level client experience.

Accountabilities:

• Creation of client and advisor reports
• Prepare amendment documents for submission to head office partners
• Use internal systems to create and order client material
• General administrative tasks using Word, Excel and PowerPoint
• Provide other administrative support as needed to enhance the client experience, contributing to an efficient, energized and effective Group Customer Team
• Performing general office duties and other 
• Provide back-up support to other positions on the team as required

Qualifications and Competencies:

• Bilingualism (fluent in French and English) required, as the position will regularly serve our clients with English and French-speaking need
• Highly adaptable, driven to be your best, and proven initiative
• Excellent Word, Excel, PowerPoint and Outlook skills
• High attention to detail
• Strong organizational and time management skills with the ability to handle multiple tasks and work deadlines
• Strong oral and written communication skills 
• Good problem-solving skills
• Ability to work independently as well as in a team environment
• Knowledge of the group retirement industry would be an asset
• In addition to this the successful candidate will be required to successfully complete the Group Life and Health Primer online study course under the Certified Employee Benefits Specialist Program

This position will be located in the Winnipeg head office.

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The base salary for this position is between $45,600 - $68,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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