Bilingual (Fr/En) Manager, Insurance Operations

Permanent Full Time 

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Are you driven by service excellence and motivated by performance?

We are looking for an inspiring leader to oversee the overall performance of our New Business Production teams. As a Director, you will play a key role in providing engaging leadership to our teams in Montreal, as well as to production teams across the country.

Your mission: foster engagement, retention, and the development of high-performing teams, while ensuring a stimulating and collaborative work environment. You will also be responsible for building and maintaining strong relationships with advisors, particularly in the context of our transition to a general agency model.

Key Responsibilities:

• Operational Leadership: Lead teams to deliver an exceptional client experience to advisors, meeting and exceeding established service standards.
• Leadership Coaching: Support and guide managers in proactively managing performance and developing their teams.
• Cross-functional Collaboration: Work closely with cross-functional teams and subject matter experts to ensure alignment and smooth integration of objectives.
• Strategic Problem Solving: Encourage innovation and guide teams in developing effective and sustainable solutions to operational challenges.
• Executive Support: Provide strategic support to senior leadership on projects or organizational priorities as needed.

Required Skills and Behaviours:

• Bilingualism (French and English) is required, as the role involves regular interaction with both French- and English-speaking clients.
• Communication: Communicate clearly and effectively at all levels of the organization, ensuring transparency, alignment, and the ability to deliver difficult messages when necessary.
• Operational Excellence: Promote efficiency and accuracy in insurance operations.
• Collaboration and Integration: Foster seamless collaboration between teams by aligning goals, processes, and communication.
• Continuous Improvement Culture: Actively promote a culture of innovation and process optimization by encouraging teams to identify improvement opportunities and implement sustainable, effective solutions.
• Talent Development: Support the professional growth of team members through quality mentoring, identifying development levers, and creating structured career paths and concrete skill-building opportunities.

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The base salary for this position is between  $84,900 - $141,400 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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