Technical Support Specialist

Permanent Full Time 

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We are loooking for a Technical Supoort Specialist, and experienced individual who will support Microsoft 365 governance and support our advisors.

What you will do

Microsoft 365 Administration

• Serve as Subject Matter Expert (SME) for Microsoft 365, including collaboration tools, tenant configuration, and platform enhancements
• Support Microsoft 365 governance, security, compliance, and retention policies
• Provide support for Microsoft 365 services, including tenant migrations and global configuration for IPC Advisors

Salesforce Administration

• Provide lightweight Salesforce administration and application support, including user access, roles, profiles, permission sets, reports, and dashboards
• Support day‑to‑day Salesforce operations by responding to user requests, troubleshooting access issues, and resolving common configuration or data‑related problems
• Escalate advanced Salesforce configuration, integration, or platform issues to internal platform owners or third‑party vendors as required

Application & Platform Support

• Provide Level 2/3 application and platform support, resolving complex technical issues within defined SLAs
• Apply exceptional troubleshooting skills across applications, integrations, databases, and reporting environments
• Monitor and respond to incidents, service requests, and system alerts using an enterprise incident management system
• Participate in an on‑call rotation, managing and monitoring the production environment, responding to critical incidents, and ensuring system availability outside normal business hours

Business Collaboration & Testing

• Collaborate with business stakeholders to gather requirements and translate them into effective technical solutions
• Work closely with Account Managers on change requests, issue prioritization, and service improvement initiatives
• Support functional testing for internally developed and enhanced applications, including coordination and issue validation

Reporting & Data Support (SQL, SSIS, SSRS)

• Generate ad hoc SQL queries, reports, and data extracts to support business and operational needs
• Design, maintain, and analyze business reporting systems, reports, and views
• Utilize strong MS SQL skills to develop, optimize, and troubleshoot reporting logic
  Build or support data integration and automation processes using SSIS
• Develop, maintain, and support operational and business reports using SSRS

Documentation & Process Improvement

• Create and maintain technical documentation, including procedures, playbooks, test plans, and user guides
• Contribute to departmental initiatives focused on process improvement and workflow optimization
• Document application and support procedures to enhance knowledge sharing and reduce recurring issues

Security & Compliance

• Ensure adherence to company technology, security, and regulatory requirements
• Support initiatives related to data governance, retention, privacy, and audit readiness

What you will bring

• Minimum 3+ years of experience in a technical support or systems support role within a Microsoft‑based environment
• 2+ years of experience configuring and supporting a Microsoft 365 tenant, including SharePoint Online, Microsoft Teams, OneDrive for Business, and Power Apps
• Minimum 2+ years of experience supporting Salesforce in a lightweight administration or application support capacity
• Demonstrated experience providing Level 2/3 production application support, including incident, request, and on‑call responsibilities
• Strong MS SQL skills, including writing, optimizing, and troubleshooting queries
• Hands‑on experience with SSIS (SQL Server Integration Services) and SSRS (SQL Server Reporting Services)
• Experience supporting reporting, data extracts, and business intelligence solutions
• Undergraduate degree in Computer Science, Information Systems, or a related discipline preferred, or equivalent professional experience
• Experience within the Financial Services or Wealth Management industry is considered an asset

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The base salary for this position is between $56,900 - $99,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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