Sr Advisor Associate

Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.    

In November 2023, Canada Life acquired IPC.  Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.   

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Our IPC Securities Operations team is currently growing! We are seeking a Senior Advisor Associate – someone who can provide exceptional client service and support to our Advisory teams to ensure a high level of accuracy and timely transactional processing.

What you will do

• Investigate and resolve cases presented by Advisory and internal teams

• Address complex cases in an expedited manner in collaboration with internal and external partners where required

• Work with the Advisor offices providing guidance, documentation requirements and process requested client account transactions

• Be a registered account product specialist handling deposits, estate settlement, unlocking requests, financial hardship, home buyers’ withdrawal, RESP’s, RDSP’s, TFSA’s, FHSA’s RIF/LIF transactions

• Mutual fund bulk trade execution

• Client account entry corrections such as trade corrections, registered contributions and tax slips adjustments

• Monitor client account debits and process sellouts where required

• Collaborate with internal teams in person and external teams to enhance the client experience

• Be a resource capitalizing on relevant regulatory and industry experience to enhance existing processes

• Assist to actively evaluate the relevance of existing guidelines and collaborate to keep department SOP up to date

• Be a subject matter expert on Operational BAUs and seasonal activities such as Trustee Fees

• Participate in department trainings, projects and initiatives as assigned

What you will bring

• Knowledge in registered products and processing

• Relationship-building skills with a commitment to establishing long-term relationships

• Ability to leverage technology to enhance the client’s experiences

• Ability to think critically and use sound judgment when serving clients

• Can work both independently and as a team to reach a common goal

• Ability to respond gracefully and professionally in negative situations turning events to a more positive experience

• Ability to handle high volumes by utilizing time management skills

• Contributes to the positive morale and a sense of team spirit

• Drives for results, demonstrates resilience and adaptability

• Possess a minimum of 3 years of experience within Financial Operations environment, working with the Securities platform

• Post secondary education in Business or equivalent job experience

• Completion of CSC/IFIC preferred

• Knowledge of relevant Securities back-office software solutions is an asset; FundSERV, T80 et.al.

• Must be proficient at using the Microsoft Office suite of products, mainly MS Word and Excel