Quality Control & Reconciliation Specialist

Permanent Full Time 

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Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.    

In November 2023, Canada Life acquired IPC.  Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.   

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

Our Private Wealth Advisor Services team continues to grow, and we are seeking a Quality Control & Reconciliation Specialist to support IPC One Advisor Services. This role is accountable for ensuring the accurate review, reconciliation, and validation of documentation, transactions, and fee setups as newly accredited Portfolio Managers transition client accounts to IPC One.
The Specialist will act as a key quality and control liaison between Portfolio Managers and internal IPC departments, ensuring all client account transitions are processed accurately, reconciled against documentation received, and compliant with regulatory and internal standards throughout the Advisor Journey.

What you will do

• Perform quality control (QC) reviews on all documentation received to ensure accuracy, completeness, and adherence to IIROC, IPC, and internal operational requirements.
• Reconcile documentation received against items processed, confirming that all required forms, disclosures, mandates, and supporting documents align with transactions executed and accounts opened.
• Review and validate documentation for new and existing accounts through applicable platforms (e.g., Synergize, Broadridge), identifying discrepancies, deficiencies, or missing information.
• Conduct fee reconciliation, ensuring that management fees, transaction fees, and billing arrangements are accurately set up, processed, and aligned with client agreements and system records.
• Investigate and resolve fee discrepancies, escalating issues and coordinating corrections with internal partners as required.
• Coordinate with the IPC Branch Manager (Compliance) and internal stakeholders to ensure all QC requirements are met prior to completion.
• Liaise with back-office teams to confirm that processed transactions, documentation, and fees are properly reflected in downstream systems.
• Maintain a strong working knowledge of workflows related to mandated and non-mandated accounts, ensuring documentation and processing align with platform requirements.
• Track and log QC results, reconciliations, deficiencies, outstanding items, and resolutions for audit, reporting, and regulatory purposes.
• Monitor service level agreements (SLAs) related to document review, processing accuracy, and issue resolution, identifying recurring errors or control gaps.
• Function as a key point of contact for advisors, Portfolio Managers, and internal teams regarding documentation status, QC findings, reconciliations, and next steps.
• Prepare and maintain accurate weekly and monthly reporting on volumes reviewed, error rates, fee discrepancies, trends, and remediation outcomes.
• Identify patterns and root causes of recurring documentation or fee-related issues and recommend process improvements and control enhancements.
• Ensure all communication is professional, timely, and clearly documented, both verbally and in writing.

What you will bring

• 3–5 years of experience within an IIROC-regulated wealth management or brokerage environment, with a focus on documentation review, reconciliation, or quality control.
• Advanced knowledge of IIROC systems and online applications (e.g., ISM, Net Rep, I-Most, OSS).
• Post-secondary education in Business Administration or a related field.
• Canadian Securities Course (CSC) is an asset.
• Strong proficiency in Microsoft Word, Excel, PowerPoint, Outlook, and Office 365.
• Exceptional attention to detail with the ability to identify inconsistencies across documentation, systems, and processed items.
• Demonstrated experience with fee review and reconciliation, including investigation and resolution of discrepancies.
• Strong analytical and problem-solving skills with sound judgment when identifying risks, errors, and escalation requirements.
• Ability to manage multiple reviews and reconciliations simultaneously while meeting tight deadlines.
• Proven relationship-building and communication skills, with confidence engaging advisors, compliance teams, and internal partners.
• Client-first mindset with a strong commitment to accuracy, control, and regulatory compliance.

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The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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