Advisor Services Associate - Data Integrity

Permanent Full Time 

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Investment Planning Counsel (IPC) is one of Canada's leading independent wealth management firms. We are a diverse group of people all driven towards one goal: helping our advisors build a better business through a remarkable client experience.    

In November 2023, Canada Life acquired IPC.  Canada Life is a member of the Power Financial Corporation group of companies and serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States.   

With the acquisition, IPC and Canada Life’s existing wealth platforms create one of Canada’s leading wealth providers.

The Data Integrity team is responsible for the FundSERV transactions & settlement files on a daily and monthly basis. This team is also responsible for Advisor code changes, interacting with the Advisor Compensation and Support Services and Transitions teams to ensure both IPC and Fund companies’ book of record is aligned.

The primary role of this position is to maintain mutual and segregated fund data within the company’s Univeris database. To identify anomalies and implement solutions to ensure data is accurate and up to date. To provide support to internal clients with the import of daily/weekly/monthly FundSERV ESG files and be an escalation point when complex Data Integrity issues arise. The team educates Advisors and Head Office in effective use of available systems for placing trades, payments, and settlements. The Advisor Support Associate liaises with other internal departments to work towards the delivery of improved service and elimination of redundancies between departments.

What you will do

File Import and exception handling of daily/monthly file imports

•    File Importing of daily/weekly/monthly FundSERV ESG files
•    Review and handle exceptions identified from the daily import in Univeris to ensure accurate and ‘clean’ data is imported to the company’s Univeris database
•    Identify and correct any discrepancies in the file import log files.
•    Report and follow up on any inconsistencies or trends identified.
•    Maintain monthly supplier TS/WS/LS/PS/NS file import report log.

Univeris Data Integrity Issues

•    Effectively communicate with advisors and Fund Companies regarding any data integrity issues via phone or e-mail.
•    Resolve advisor enquiries within a timely manner.

Account Reconciliation and Miscellaneous Projects  

•    Preparation and precise completion of the Account Reconciliation process on or before the 6th of each month.
•    Participation and on time delivery of various data cleanup projects and tasks paying strict attention to detail in the process.
•    Update and maintenance of procedure manuals and training documents in a timely manner
•    Participate in team meetings, weekly huddles, organized team events as well as Inter departmental meetings and projects
•    Keep abreast of industry updates (internal debriefs, compliance communications, participation in vendor webinars
•    Participate in semi annual and ad hoc Univeris testing
•    Review and update procedure manuals as required

N$M & A$M Settlements, Wire/EFT Payments & Reconciliation  

•    Balance all contracted trades for which payment is to be made via N$M & A$M (including LOI Invoices and Cheque Requests)
•    Balance and send all N$M & A$M payments to FundSERV with a $0.00 variance within specified deadlines, no exceptions

Cheque Requests, NSFs, Letters of Indemnity & EFTs    

•    Review and save DDR’s received from IPC MFDA branches.
•    Contact advisors or assistants for clarification or missing information where necessary.
•    Handle notifications from Fund Companies regarding NIGO (not in good order) trades (Financial and Non-Financial) via Fax, MessageSERV and email.

Additional tasks    

•    Receive, authorize and complete all incoming requests for signature guarantee appointments
•    Review and handle all incoming MFDA Operations Mail including Client Held Transfers, Advisor Notifications.
•    Respond and provide required Audit information within set timelines.
•    Review and update procedure manuals as required
•    Participate in team meetings, weekly huddles, organized team events as well as Inter departmental meetings and projects
•    Keep abreast of industry updates (internal debriefs, compliance communications, participation in vendor webinars
•    Participate in semi annual and ad hoc Univeris testing

What you will bring

•    Possess a minimum of 2 years' experience within a corporate environment, financial Industry experience is an asset. 
•    College or University Financial Business studies preferred
•    Completion of CSC/IFIC is an asset
•    Knowledge of relevant MFDA back-office software solutions is an asset
•    Financial industry experience is a definite asset as the incumbent will be communicating with IPC internal and external parties.
•    Able to communicate clearly both in person and over the phone. Must be able to effectively communicate explanations and solutions and can ask probing questions to determine the nature of the issue.
•    Strong time management skills with an ability to manage multiple tasks simultaneously
•    Ability to manage responsibilities effectively and meet required deadlines. Ability to provide information/reporting in a timely manner that is usable to others who need to act on it. 
•    Must be extremely proficient at using the Microsoft Office suite of products, mainly MS Word and Excel 

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The base salary for this position is between  $49,200 - $ 73,700 annually.  This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc).  If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations. 

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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