Vice-President Enterprise Automation

Permanent Full Time 

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We are looking for a Vice President, Enterprise Automation. 

Technology redefines the way we work and deliver to meet business needs and elevate the customer experience. You’ll be part of an organization that is embracing modern technology, innovation and agile ways of working.  

Our Technology, Canada & Great-West Life Co, team is a strategic partner in our business – with an ambition to be a forward-thinking, agile technology organization delivering secure, resilient and leading solutions that support Canada Life and the well-being of millions of Canadians.  

As Vice President, Enterprise Automation, you will drive the technology stack that will deliver automation for Canada and Life Co business functions through reduction of manual labour and supporting our back-office business processes.  It will influence customer outcomes by partnering with the business on transformation initiatives i.e., lowering processing times, omni experience and automation.

As a strategic partner, you will have accountability for owning the common technical platforms like Contact Centre, Workflow, IDP and API for the Canada Life Co enterprise.  

What you will do  

• Act as a strategic advisor (problem solving, mentoring, and collaboration) to the Business Leads in the development of their IT strategy 
• Maintain pulse on emerging technologies, service provider options and competitor intelligence 
• Develop long-range plans & be accountable for the effective application of technology to support business strategy achievement  
• Champion the company’s use of automation technology, for competitive advantage and customer experience. Provide support and ideas to the Business Leaders on how to accomplish this.  
• Deliver a significant system modernization program to enable our automation roadmaps, migrating legacy back-office systems to target platforms.  
• Leads the strategic long term and daily operations of technology with a strong focus on delivery excellence. Ensure the efficient and effective use of financial and people resources.
• Accountable to proactively work with internal clients and external customers to understand their needs and work to deliver creative solutions  
• Responsible for working with technology leaders to influence the evolution of practices, processes, methods, methodologies and standards so these are both customer oriented and technology oriented  
• Accountable to design, buy, or alter technology solutions and processes that help create a clear competitive advantage to the business unit or that supports the organization more broadly 
• Responsible for attracting, retaining and developing employees, and fostering a high-performance culture. Create a team environment that focuses on consistently delivering value, and influence this culture within the broader Technology team  
• Manage risk and compliance in accordance with Canadian and Global standards 

What you will bring 

• 10+ years’ experience as a technology leader and with either a business unit or a technology role 
• 5+ years in direct customer facing technology with extensive experience in automation
• Experience in financial services, working in a regulated environment 
• Experience building and working in matrix and complex organizations. Demonstrated ability to influence teams where resources do not all report directly into the function.  
• Experience in building multi geo teams and managing complex workforces to drive business results 
• Responsible for working with technology leaders to influence the evolution of practices, processes, methods, methodologies and standards so these are both customer oriented and technology oriented  
• Accountable to design, buy, or alter technology solutions and processes that help create a clear competitive advantage to the business unit or that supports the organization more broadly 
• Skilled leader with exceptional delivery excellence, communication abilities, collaboration and relationship building skills, establishing credibility, and fostering cross-functional relationships.  
• Strong verbal and written communication skills and interpersonal skills needed to effectively build relationships and communicate with executives, internals stakeholders, and customers. 

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If you are selected to move forward in our recruitment process, your recruiter will be able to discuss details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life 

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.  

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you! 

What we offer:  

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member: 

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement. 

• Health & Wellness: Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being. 

• Time Off: In addition to regular vacation and personal days, we support community involvement with a volunteer day.  

• Financial Security: Company-matching pension plan, share ownership program and additional investment options. 

• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!  
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.  

Learn more about Canada Life.  

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact  talentacquisitioncanada@canadalife.com. All information provided will be handled in accordance with applicable laws and Canada Life policies.  

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted. 

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